Recenze společnosti Condell Ltd

I am very sorry for the delay in delivery, following your conversation earlier I believe that the carriage charge has been waived as a sign of goodwill and delivery re-arranged for this Friday. Unfortunately due to the huge number of products required by our customers it is very hard to stock every single variation for delivery to all areas of the UK. We therefore use third party suppliers to fulfill some orders. Unfortunately in your case they failed to deliver on the agreed date and until you informed us we were unaware that there was a problem. Obviously you should not have had to chase us up about this and we therefore have this week changed our internal procedures. There is now a dedicated team in place for dealing with problems such as the one you have had. We hope this will eliminate the frustrating lack of information that you suffered and speed up the resolution of any future problems with our service. I apologise again and hope that you will see fit to use us again in the future as we value all our customers business very highly. Kind Regards Condell Ltd Website Team