We’re sorry to hear that the weather was not in your favour on this tour. We’ve been in touch with our product team and ground handlers and sent them your feedback regarding the wildlife excursions.
Please accept our sincere apology for the conditions you experienced. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience - from airfare to your tour manager and from meals to hotels.
We apologize that you did not have a great experience with the accommodations. We have also informed the product team about your experience with the hotel, bus and flight options on this tour so that they can plan for more appropriate options. They will be reviewing this feedback and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.
We want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections.
We are thankful for your business and look forward to seeing you on another tour.
