We aresorry to hear about your troubles with the renting process so far. When we initially accepted your offer, there were other interested parties, in turn to secure your offer, a holding deposit was urgently required. Since collecting your keys and moving in, I understand you have reported some small maintenance issues to your Property Manager. Whilst our team endeavours to be as efficient as possible, the Landlord himself is the person that can authorise work to go ahead. The response from the Landlord has been slow during his travels and I apologise if this reflects in a negative manor with Cluttons. We are a company that care about our properties and tenants and go to every possible means within our control, to make sure they are satisfied. Since your feedback has been submitted, we have contacted the landlord and requested further ways of contact to improve our relationship moving forward. I hope the rest of your tenancy runs smoother, apologies once again. Kind regards, Elliot - Cluttons Islington.
