Very helpful, good understanding of what I was looking for, great quality apartments.
Lily
Cluttons
5 years ago
Thank you for taking the time to leave this lovely review. I will make sure your kind words are passed on to the lettings team in Hyde park. Thanks again. Lily - Senior Office Coordinator
There was a real lack of initiative shown by Cluttons staff during our move. Staff were poor at anticipating issues and whenever we did encounter a problem, it was left up to myself and my partner to...
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Lily
Cluttons
5 years ago
Thank you for taking the time togive feedback onour service. I amvery sorry to learn that you had such a poor experience with our Tower Bridge office. We aim to provide an outstanding service to Landlords and Tenants alike and I can see we have fallen short of the mark in this instance. Our apologies once again for the issues that you experienced. Lily - Senior Office Coordinator.
Thank you very much for leaving this lovely review. It's great to hear that you found us helpful and professional. I will make sure your kind words are passed onto the team in Hyde Park. Thanks again. Lily - Senior Office Coordinator
I had a problem and they worked hard to sort the problem out. It was done in a way which was both professional and reassuring.
Lily
Cluttons
5 years ago
Thank you for leaving this lovely review. It's great to hear that your problem was solved. We hope to work with you again in the future. I will pass your kind words onto the team in Towerbridge. Thanks again. Lily - Senior Office Coordinator.
Good marketing, good to deal with, not so good on follow up
Good marketing materials and techniques, very pleasant to deal with, but could do with training for the team on how to manage the time after offer received - they didn’t keep us regularly informed of...
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Lily
Cluttons
5 years ago
Thank you for your message. We are pleased that you found the team to be pleasant to deal with and appreciated our high quality marketing material. Of course we always strive to provide the best service so we are sorry to hear that you felt we could have been better at communicating. We value all of our customers, whether they are a seller or a purchaser and we aim to act in the best interest of both parties. Your feedback will be passed onto the team in Towerbridge. Lily - Senior Office Coordinator
Great support from Rebecca, Sasha and team in renting my flat. Helped me sort out any of the complications that can arise when renting a property and moving from abroad. They were patient, friendly...
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Lily
Cluttons
5 years ago
Thank you for leaving this lovely review for the Cluttons Towerbridge Branch. It's great to hear that the support you recieved from Rebecca and Sasha lived up to your expectations. I will make sure to pass your kind words onto the team in Towerbridge. Thanks again. Lily - Senior Office Coordinator
Absolutely brilliant service from Cluttons. It was my first time using their estate agency. Stephanie at the Shad Thames Cluttons branch is one of the friendliest, professional and reliable agents...
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Lily
Cluttons
5 years ago
Thank you for leaving this fantastic review. It's great to hear you had a positive experience using Cluttons and that your move was stree free. Furthermore, your kind words about Stephanie will definately be passed onto her and the team in Towerbridge. Thanks again. Lily - Senior Office Coordinator
it was not clear who is the actual person I need to be talking to as emails always came from different people. My requirements weren't met and the agent only cared that I sign the contract as soon as...
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Lily
Cluttons
5 years ago
Thank you for taking the time to review our service.
My sincere apologies for the state of cleanliness at the flat on move-in. The clean was booked and managed by the previous tenant and the quality of their job was unfortunately out of our control. I passed your comments onto the previous tenant but unfortunately she could not get those cleaners to reattend.
Once again I am truly sorry that the start of your Tenancy has been so disappointing.
We pride ourselves on providing a first class lettings service and Im sorry that that some of your queries were not replied to in a timely manner.
Many thanks, Joe
I bought a flat through Cluttons and was very pleased with their service. George from the Tower Bridge branch showed me several properties that met my requirements and budget. When I finally picked...
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Lily
Cluttons
5 years ago
Thank you very much for leaving thislovely review. I am so pleased to hear that we made your first time buying experience a positive one. I will make sure your kind words are passed onto George and the team at Towerbridge. Thanks again. Lily - Senior Office Coordinator.
Excellent advice and support from Michael Henry throughout the sale. He was very proactive achieving multiple offers within a few days. Highly recommend.
Lily
Cluttons
5 years ago
Thank you very much for leaving this lovely review. It's great to hear that you have had a positive experience with Cluttons and Michael Henry specifically. I will make sure your kind words are passed onto Michael and the team in Islington. Thanks again. Lily - Senior Office Coordinator.
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