Thank you for your review of our apartments at 44 Wellington Street, Covent Garden. As we mainly have a self-check-in process for our guests to be able to check in when they are ready and the properties are unmanned, it is not possible to assist with luggage. However if you decide to stay at one of our apartments in future please give us at least 3 days notice and ask for a Meet & Greet service and where possible we will arrange this for you, if the luggage is under 20 kilos per bag, we can then assist at a small charge. I hope this didn't tarnish your stay with us as these apartments are usually very popular with our guests. Best wishes, The Clarendon Team.