Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Cast Iron Radiators 4u Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cast-iron-radiators-4u | Feefo

MH

Martin Holland

6 years ago

Datum nákupu: 07/11/2018

Co říká Martin Holland o Cast Iron Radiators 4u:

Came good in the end

Post purchase very good but initial phone calls and response poor as had to chase them.

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.

I am very sorry that you had to chase your quotation, we do aim to deal with all quotations as soon as possible and were disappointed to hear you had to chase yours.

I would like to thank you for your positive comments and I am delighted to hear you were happy with the after-care you received along with your radiators.

Again, thank you for your feedback & sorry for any inconvenience caused.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

PM

Peter Meacock

Devises

6 years ago

Datum nákupu: 22/10/2018

Co říká Peter Meacock o Cast Iron Radiators 4u:

Great

Good prompt service from those on the phone. Friendly and helpful attitude.

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

EC

E L in Clapham

London

6 years ago

Datum nákupu: 22/10/2018

Co říká E L in Clapham o Cast Iron Radiators 4u:

Excellent choice, fairly priced and knowledgeable team. One important part was missing from original shipment but that was sent immediately so only caused a small delay.

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

0

PC

Pooh Corner

6 years ago

Datum nákupu: 10/10/2018

Co říká Pooh Corner o Cast Iron Radiators 4u:

Excellent customer service. Made time to clarify all details of order. Delivery prompt

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

0

Důvěryhodný zákazník

6 years ago

Datum nákupu: 25/10/2018

Epic

Really good value, excellent customer service and even arrived earlier than planned. Amazing product. Highly recommend

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for your feedback.

We would also like to let you know that we appreciate that you fully completed our review process.

Kind Regards

Laura Hazzard

Customer Service Manager

Recenze produktu

0

Důvěryhodný zákazník

6 years ago

Datum nákupu: 24/10/2018

Excellent company to deal with. Always polite and helpful. Do not mind spending time explaining or answering questions. The only potential problem was regarding delivery. I purchased 6 cast iron...

Přečíst vše

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo. Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Thank you for taking the time to speak with me and as mentioned we do fully understand your comments surrounding the delivery of your radiators. This is something we are continuously working on with our vendors and their carriers.

As discussed; unfortunately the kerb-side delivery service is something that is governed by the transport industries and their insurance companies, so we have little control over changing it.

We do try and be as transparent as possible with the way delivery works and advise all of our customers prior to ordering.

I would like to thank you though for the positive comments in relation to our Customer Service and the products you have bought, we are delighted you are happy with them.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

JC

Joanne Coggins

6 years ago

Datum nákupu: 24/09/2018

Co říká Joanne Coggins o Cast Iron Radiators 4u:

Excellent all round

Excellent service, great product, will be buying more

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

Důvěryhodný zákazník

6 years ago

Datum nákupu: 08/10/2018

Excellent service from enquiry to delivery.

My experience with this company was first class. Their website has a nice selection of radiators and accessories at very good prices. I called a couple of times before ordering with questions. My...

Přečíst vše

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

0

GR

Gavin Ramsey

6 years ago

Datum nákupu: 10/10/2018

Co říká Gavin Ramsey o Cast Iron Radiators 4u:

Mediocre middle men

The radiators are well put together but that has nothing to do with Cast Iron radiators 4 u as they don't manufacture them, a company in Boston, Lincolnshire does. They wouldn't give me the name of...

Přečíst vše

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

In relation to your comment “Mediocre middle men” I find this unjustified.

It is true we do not manufacture on our Portsmouth site, but have them made to the very highest specification in one of our partner manufacturing plants.

Your order was placed with us at Cast Iron Radiators 4u, not with the manufacturer, so all dealings are undertaken by ourselves.

We were at no point trying to be unhelpful, but the manufacture would not have been able to offer you any kind of delivery information & do not deal directly with members of the public.

We can see in our notes though that we spoke to you on the day of delivery and we did advise you of a 2 hour slot by 09:30 am.

In closing, We hope you are happy with the radiator & are here to help in the future.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

Důvěryhodný zákazník

6 years ago

Datum nákupu: 27/09/2018

Fabulous service amazibg radiators

Fabulous service. I have purchased 2 copper radiators from this company and they are amazing

Laura

Cast Iron Radiators 4u

6 years ago

Thank you for taking the time to place your review on Feefo.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Again, thank you for your feedback.

Laura Hazzard

Customer Service Manager

Recenze produktu

0

Recenze společnosti Cast Iron Radiators 4u

Eastbury Traditional Manual Angled Antique Brass Radiator ValvesVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuVery good product..........

502 Cast Iron Radiator Wall Tie 265mm - Antique BrassVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuVery good....................

Harcourt 2 Column Cast Iron Radiator H570mm x W1035mmVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuVery good product .............

Old Gold Paint Finish Per SectionVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuVery good.........................

502 Cast Iron Radiator Wall Tie 250mm - Steel - Free Of ChargeVíce recenzí pro tento výrobek (23)Prohlédnout si stránku výrobkuPurchased two rads. Both great and working well.

Flatford Traditional TRV Angled Chrome Thermostatic Radiator ValvesVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuYup, awesome...............

500 Radiator Pipe Shroud 130mm long - ChromeVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuAre they making me do this for each item!?

502 Cast Iron Radiator Wall Tie 250mm - Steel - Free Of ChargeVíce recenzí pro tento výrobek (23)Prohlédnout si stránku výrobkuYes they are making me fill it out for each!?

514 Traditional Air Vent for Cast Iron Radiators 1/8 inch BSP ChromeVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuI can’t believe I have to do this for each item

Arroll Clearance 4 Column 12 Section Cast Iron Radiator H657mm x W754mm - Natural CastVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuIt’s primer... it’s black... 5 stars

027 Traditional Manual Angled Un-lacquered Brass Radiator Valves 3/4 InchVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuEven better than expected, great quality

502 Cast Iron Radiator Wall Tie 265mm - BrassVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuThese are just fab, look great

502 Cast Iron Radiator Wall Tie 250mm - Steel - Free Of ChargeVíce recenzí pro tento výrobek (23)Prohlédnout si stránku výrobkuThe radiators seem well put together but I haven't installed them yet which is why I can only give 4 stars for now

Paint Finish Per SectionVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuPaint finish is ok, but patchy

Rook 2 Column Victorian Cast Iron Radiator H460mm x W260mmVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuGood, I have nothing else to say

Rook 2 Column Victorian Cast Iron Radiator H660mm x W341mmVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuI have no more to say, nope nothing

Shelbourne 3 Column Victorian Cast Iron Radiator H645mm x W759mmVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuFabulous copper radiators

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?