Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Cablecraft Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cablecraft | Feefo

Zobrazení všech 1,091 recenzí

Důvěryhodný zákazník

8 months ago

Datum nákupu: 09/07/2024

probably wont use them again

not very good at all. poor stock level, protracted deliveries, damaged deliveries, trunking badged up as from RS

Claire Elliott

Cablecraft

8 months ago

Hi there, thank you for sharing your feedback with us. Your account manager, Michelle has recently been in touch with you to discuss your concerns. As discussed, this is not our normal level of service and we're working hard to improve efficiency and accuracy with our new systems. We look forward to being of service to you in the future. Kind Regards Cablecraft Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 months ago

Datum nákupu: 23/09/2024

As above

Claire Elliott

Cablecraft

8 months ago

Thank you for your feedback :-)

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 months ago

Datum nákupu: 23/09/2024

Very poor service

Supplier does a cheaper carriage charge if you order online, then when nothing arrives and you chase only to be told deliveries are not guaranteed for next day, but nothing on the website mentions...

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Nigel Blair

Limavady

9 months ago

Datum nákupu: 20/09/2024

Co říká Nigel Blair o Cablecraft:

Delivery is not completed after nearly 3 weeks

Terrible, I have still not received the completed order.

Claire Elliott

Cablecraft

8 months ago

Hi there, thank you for your feedback. We're sorry for the inconvenience you've recently experienced, and understand your frustration.This is not our normal level of service, and we're working hard to improve on this. Your account manager Stella has been in contact with you, and she will continue to keep you updated on any future enquiries and orders. If there is anything else you need, just let us know. Many Thanks, Cablecraft Team

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- -

9 months ago

Datum nákupu: 04/09/2024

Co říká - - o Cablecraft:

excellent service thanks

Claire Elliott

Cablecraft

8 months ago

Thank you for your feedback :-)

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Ian Young

Derby

9 months ago

Datum nákupu: 09/08/2024

Co říká Ian Young o Cablecraft:

Missing items

I am very dissapointed all items were listed as in stock and the order was paid for in full. On receipt of order items were missing this was chased advised the stock should be with us within a week....

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Claire Elliott

Cablecraft

9 months ago

Hi Ian, thank you for sharing your feedback with us. We're sorry for the inconvenience you've recently experienced and we understand your frustration. This is not our normal level of service and we're working hard to improve efficiency and accuracy with our new systems. We do value your business and will address these issues promptly. Having checked your account, I can see the remaining items in your order were delivered on 27/09/24. Kind Regards Cablecraft Team

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Steve Gilmore

West Midlands

9 months ago

Datum nákupu: 01/08/2024

Co říká Steve Gilmore o Cablecraft:

Useless

Placing items in basket building up sizable order. Constantly being pushed by mail to complete my basket and order items in basket. Order items only to find out that they don't actually have much of...

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Claire Elliott

Cablecraft

9 months ago

Hi Steve, thank you for sharing your feedback with us. We're sorry for the inconvenience you've recently experienced and we understand your frustration. This is not our normal level of service and we're working hard to improve efficiency and accuracy with our new systems. We value your business and want to address these issues promptly. Having checked your account, I can see your order was dispatched and out for delivery on 26th September. Meanwhile, your account manager will be in contact with you to discuss this matter further. Kind Regards Cablecraft Team

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Důvěryhodný zákazník

9 months ago

Datum nákupu: 12/09/2024

Got very poor.

Slow to provide answers. Stock levels are low. Deliveries take too long

Claire Elliott

Cablecraft

9 months ago

Hi there, thank you for your feedback. We're sorry for the inconvenience you've recently experienced, and we do understand your frustration. As you are aware, this is not our normal level of service, and we're working hard to improve on this. Your account manager Sandra has been in contact with you, and she will continue to keep you updated with all the product and information you have requested. If there is anything else you need, just let us know. Many Thanks, Cablecraft Team

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Důvěryhodný zákazník

9 months ago

Datum nákupu: 07/08/2024

Poor service compared with past orders.

The website is misleading as regards to stock levels, I still have outstanding items from the last two orders. No communications regarding deliveries or tracking or items not despatched However when...

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Claire Elliott

Cablecraft

9 months ago

Hello, thank you for your feedback. We're sorry for the inconvenience you've experienced and understand your frustration. This is not our normal level of service and we're working hard to improve efficiency and accuracy with your new systems. Your Account Manager will be in touch with you today, to discuss your concerns further. Many Thanks, The Cablecraft Team

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Mr. Gary Bryant

Barrow-in-Furness

9 months ago

Datum nákupu: 20/08/2024

Co říká Mr. Gary Bryant o Cablecraft:

A very happy customer. Thank you

After a great conversation with my contact and Account Manager Sandra Griffiths, she was able to pull all the stops out to help me supply my customer with the goods in great time. Sandra is really...

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Claire Elliott

Cablecraft

9 months ago

Thank you Gary, I have passed on your comments to Sandra :-)

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Neobdržel/a jste pozvánku k recenzi?

O Cablecraft

We like to make it easy for our customers to identify, connect, secure and protect their cables and wires. You see, we keep things simple – even when the questions our customers ask may not be – because we believe business shouldn’t be baffling. We do this from the very start of any customer relationship, by giving everyone an assigned point of contact – because we know how frustrating it can be when you have to repeat yourself to a different person every time. It’s this kind of attitude that allows us to anticipate and develop products and services that go beyond our client’s expectations. And one which drives us further towards becoming the world’s first choice cable accessory manufacturer and supplier.

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01582 606033

16 Butterfield Business Park, Great Marlings, Luton, Bedfordshire, LU2 8DL, United Kingdom

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