Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Brooks Braithwaite

Zobrazení všech 955 recenzí

Důvěryhodný zákazník

7 years ago

Would recommend to all my frinds

Great service very professional

Důvěryhodný zákazník

7 years ago

Always a very efficient service

Dani

Brooks Braithwaite

7 years ago

Hi There, Thank you so much for taking the time to write your review, we're so pleased that you are happy with our service! If you ever need to discuss your policy with us again in future please don't hesitate to get in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Důvěryhodný zákazník

7 years ago

Was easy to change my name on my policy following my recent marriage

Dani

Brooks Braithwaite

7 years ago

Hi There, Thank you so much for taking the time to write your review, we're really happy that you are pleased with our service and will pass your comments on! If you ever need to discuss your policy with us again in future please don't hesitate to get in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Důvěryhodný zákazník

7 years ago

Matter now resolved satisfactorily

Submitted claim four weeks ago. Sent them all the details they requested including copy receipts. When I chased it up last week they apologised and said that previous person dealing with it has left...

Přečíst další

Vicky

Brooks Braithwaite

7 years ago

Thank you. If we can we can be of any further assistance, please call us on 0345 070 1064.

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

I have not been contacted by Pet Plan for my renewal date

Daisy

Brooks Braithwaite

7 years ago

Hello Amanda, Thank you very much for leaving your feedback. Following our telephone conversation this morning I hope that we have been able to resolve this for you. We take all of our client's feedback on board to help us improve our service, so thank you for taking the time to speak to us. If we can be of any further assistance please don't hesitate to get back in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Trusted Customer

7 years ago

Quite happy that the issue has now been resolved

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

hi everything was okay apart from somehow l have started 2 polices that are the same phoned you about this you said you would cancel one but you have not yet

Důvěryhodný zákazník

7 years ago

Avoid and read the small print

I did not renew as the customer service was woefully poor, the small print meant lots of things I thought were covered we’re not so I have moved to Cliverton - they use real plain English To...

Přečíst další

Dani

Brooks Braithwaite

7 years ago

Hello, Thank you for taking the time to provide us with your feedback. I’m sorry to hear that our policy did not meet your needs, and that you were unhappy with the level of customer service you received. I would like to assure you that we do strive to provide the best possible service to our customers. Please do feel free to contact us on 0345 070 1064 if you would like to discuss this any further. Kind Regards, The Petplan Sanctuary Team

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Excellent service. Setting up my insurance was easy and staff were very helpful with queries.

Daisy

Brooks Braithwaite

7 years ago

Hi Kelly, Thank you for your kind review, we're really pleased we could help you with purchasing your insurance. If you ever have any queries regarding your cover please don't hesitate to get in touch again. Have a lovely day! Kind Regards The Petplan Sanctuary Team

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Good Value

Did a bit of research with other companies and comparison sites pet plan excellent value and price

Tim

Brooks Braithwaite

7 years ago

Hello Ms Broadfield, Thank you for the lovely review. It's great to hear you are happy with the value and price of the policy. If you do need anything at all in future, please do let us know! Kind Regards, The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

VERY GOOD AND DID WHAT YOU SAID

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Brooks Braithwaite

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?