Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Brooks Braithwaite Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 954 recenzí

Mrs Andrea Macpherson

Ověřeno Feefo

Brynna, Pontyclun

1 year ago

Co říká Mrs Andrea Macpherson o Brooks Braithwaite:

Timely reminder and competitive renewal quote.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a response, we are glad you are happy with our service

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Keep the renewal to a minimum.

Efficient with all the paperwork, always on time with the renewal.Have yet to deal with a claim yet.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Jenny Eales

Ověřeno Feefo

Wisbech

1 year ago

Co říká Jenny Eales o Brooks Braithwaite:

Follow up on outstanding points rather than waiting for the client to chase

Phone representatives are friendly and helpful. The policy includes all terms which our business requires. Some points of the process were a little slow and I needed to chase them up in order to get...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we will take on board your comments regarding activation of the policy

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Customer service and care.

My insurance was renewed without any prior warning. When I cancelled the policy and direct debit the money was still taken the following month. Having contacted again they have reset the direct debit...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, all feedback is important to us. Having investigated this further I can see that the direct debit was in submission with the bank, so we were unable to cancel this. As soon as the payment was made we were able to provide you with a refund and the policy was cancelled from the inception date. Whilst we endeavour to address any banking issues as soon as possible, we do have to work with how the banks process payments, and if it is in submission they will not allow a payment to be returned. I do hope this clarifies why the payment was taken.

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Kirsty was very helpful with getting me insurance which was quite specialist. Great communication and good price.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased you are happy with the service and I will pass on your comments to Kirsty!

Gary Baxter

Ověřeno Feefo

Fleet

1 year ago

Co říká Gary Baxter o Brooks Braithwaite:

Great service and easy to deal with

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Bit more reassurance/confidence when customer needs info

Thorough and friendly

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, it is very useful for training purposes. We will take on board your comments regarding providing reasurance and confidence.

Neil

Ověřeno Feefo

East Lothian

1 year ago

Co říká Neil o Brooks Braithwaite:

No. The service was excellent.

Brooks Braithwaite (Petplan Sanctuary) provided excellent service. My claim was handled quickly and efficiently, with clear communication throughout. As the saying goes, you only find out how good...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to send a review. We are delighted that you are happy with our service!

Mrs Beryl Atkinson

Ověřeno Feefo

South Sheilds

1 year ago

Co říká Mrs Beryl Atkinson o Brooks Braithwaite:

Excellent

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased that you are happy with our service.

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Brooks Braithwaite

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?