Dear Mr Wright
Thank you for your feedback, this is much appreciated.
We are sorry that your flights were cancelled, which was completely outside our control and our ground handlers arranged alternative arrangements for you, although, the flights were not booked with them.
Unfortunately, we was not aware of this until your return and we are sorry for any inconvenience this may have caused you. We passed all of this information over to our supplier who also had to carry out their own investigation with their suppliers, which was the reason why it took longer to get back to you than we had anticipated. However, once our investigation was completed,we confirmed that as a gesture of goodwill by our supplier, theyoffered a full refund on the ferry tickets andyour transfer. In addition to this, we also offered a gesture as we didrecognise your disappointment.
Wedo appreciate there was a delay with the refund, which was processed a few weeks ago, butwe do hope you can accept our sincerest apologies for this.
Once again, thank you for sharing your comments with us.
Kindest regards
Sarah Wilson
