Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Avensure Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/avensure | Feefo

Zobrazení všech 531 recenzí

Dervish

6 years ago

Datum nákupu: 04/10/2018

Co říká Dervish o Avensure:

Very good - answered phone quickly and I spoke to the advisor I always get to speak to (Bev Wood). Answered all my questions. Thanks!

Elena

Avensure

6 years ago

Thanks for your comments Dervish, we'll be sure to make sure Bev knows you appreciate her support.

Kind regards,

Elena

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maryam

6 years ago

Datum nákupu: 27/09/2018

Co říká maryam o Avensure:

Thank you

No complaints. The advise is always helpful

Elena

Avensure

6 years ago

Hello Maryam, thanks for leaving us a great review, we really appreciate it. Please let us know what we can do to improve this to a 5 star review.

Kind regards,

Elena

Prohlédnout si celou recenzi zákazníka

Julie

6 years ago

Datum nákupu: 27/09/2018

Co říká Julie o Avensure:

Solid, reliable support

Response time excellent and clear advice

Elena

Avensure

6 years ago

Hello Julie,

This is great, thanks so much for leaving us such a good review, it means a lot to us!

Kind regards,

Elena

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Jennifer

6 years ago

Datum nákupu: 18/09/2018

Co říká Jennifer o Avensure:

Provide practical, helpful advice. Lindsay is a great soundboard to the people challenges we encounter. Thanks

Elena

Avensure

6 years ago

Hello Jennifer,

Thank you for the great review! We appreciate for sharing your experience with Avensure.

Kind regards,

Elena

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Lauren Langton

Northumberland

6 years ago

Datum nákupu: 18/09/2018

Co říká Lauren Langton o Avensure:

Sylwia handled our issue with utmost professionalism and was proactive.

Sylwia was very efficient, friendly and approachable. She followed up and gave added value in her responses to my basic enquiry. This is what you look for in a partner relationship.

Elena

Avensure

6 years ago

Hello Lauren,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we are very happy to hear that Sylwia helped you!

Kind regards,

Elena

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 21/09/2018

Great Service!

They are always there at the end of the phone to advise us. Rebecca has been very down to earth and helpful with a recent case we had and Kyle also.

Elena

Avensure

6 years ago

Hello,

Thank you so much for this great 5-star review. We really appreciate for taking time to share your experience with Avensure.

Kind regards,

Elena

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 21/09/2018

Kyle helped us with the paperwork related to a staff members resignation.

Elena

Avensure

6 years ago

Hello,

We are very happy to hear that! Thank you for taking time to share your experience with Avensure.

Kind regards,

Elena

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 17/09/2018

Great service

Great service, efficient and friendly

Elena

Avensure

6 years ago

Hello,

Thank you so much for your positive feedback.

Kind regards,

Elena

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Susan

6 years ago

Datum nákupu: 19/09/2018

Co říká Susan o Avensure:

Very knolwedgeable, helpful and supportive

Elena

Avensure

6 years ago

Hello Susan,

Thank you so much for your positive feedback and for taking the time to post this review.

Kind regards,

Elena

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Barbara

6 years ago

Datum nákupu: 13/09/2018

Co říká Barbara o Avensure:

Awaiting communication regarding my request via website and telephone calls

Telephone number 0330 100 8704 option for customer service rang for 12 minutes and no one answered the phone. gave up and redialled

Richard

Avensure

6 years ago

Hi Barbara

Yes so I am very sorry to hear of your negative experience and thank you very much for bringing it to our attention. I have investigated this matter and I can see that our brand new all singing and all dancing phone system (installed this week) has been setup incorrectly. Users who press Option 5 for Customer Services are being directed to the wrong place. On realisation of this our IT Manager has immediately resolved it and performed a fresh test of the whole system.

We can completely understand why this would cause you frustration. We did perform a sequence of user tests earlier in the week and as far as we were aware it was working correctly however clearly it wasn't.

Please accept our sincere apologies for this Barbara. As I understand it you did finally manage to get through to Ray who assisted you with your query.

May we enquire as to whether you were satisfied with the advise that Ray gave you? Did he manage to help you resolve the issue that you were calling about? It would be great if we could find this out please.

Thanks once again. We really appreciate your feedback and for flagging the technical issue to us.

Kind regards,

Richard

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