Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Austravel Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/austravel | Feefo

Zobrazení všech 1,782 recenzí

MR VIVIAN DAVIES

5 years ago

Datum nákupu: 03/05/2020

Co říká MR VIVIAN DAVIES o Austravel:

Yes I would recommend them to anyone, the help I received when I was in Australia during the pandemic was most helpful. When my flights were cancelled the young lady that found us flights home was...

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MR BARRY WATSON

5 years ago

Datum nákupu: 19/06/2020

Co říká MR BARRY WATSON o Austravel:

Simone Smith was outstanding, helped us rescedule our flights which again have been cancelled. One QUESTION, WHY ARE YOU SAYING WELCOME HOME WHEN WE ARE STILL in W.A. Please reply.

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MR ANTHONY TAYLOR

London

5 years ago

Datum nákupu: 28/05/2020

Co říká MR ANTHONY TAYLOR o Austravel:

Good relationship with me even though I was in Australia at the time

Sorted my problem

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MR PAUL TAVINOR

5 years ago

Datum nákupu: 24/04/2020

Co říká MR PAUL TAVINOR o Austravel:

Through these exceptional times they have stood by us and put our minds at rest Very proessional, i would fully recomend James Brown Exceptional service

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MR MICHAEL GOLDING

LINCOLN

5 years ago

Datum nákupu: 12/04/2020

Co říká MR MICHAEL GOLDING o Austravel:

Our hero we will always use auss travel

we booked our flights to Tasmania in June and departed with Etihad airways in early feb we flew out with Etihad airways and arrives safely in late March we had an email ( in the spam file ) that...

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MR BRIAN SIMPSON

RAMSGATE KENT

5 years ago

Datum nákupu: 11/04/2020

Co říká MR BRIAN SIMPSON o Austravel:

THE HOLIDAY WENT VERY WELL UNTIL THE NEXT LAST DAY WHEN OUR FLIGHT BACK TO UK WAS CANCELLED.YOUR STAFF WORKED VERY WELL TO GET US A FLIGHT BACK TO UK.BUT THE STRESS LEVEL DUE TO US HAVING TO FIND...

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MS JANE DENHAM

5 years ago

Datum nákupu: 07/03/2020

Co říká MS JANE DENHAM o Austravel:

Great Service

We used Austravel for all our flights including internal connecting flights in New Zealand. Great information, realistic itinerary and every effort made to fit with our travel plans and budget. Good...

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 08/04/2020

Awful

Awful / left to sort everything myself

Toni

Austravel

5 years ago

Hello, I'm sorry to hear you have been disappointed with Austravel's service on this occasion. If you would like us to investigate this further, please contact customer.relations@travelopia.com Kind regards, Alice Austravel

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 07/04/2020

Travelling to Australia 8 times in 10 years from broome to Hobart including the Perth to Melbourne via port Lincoln The nullabore They give me good advice and there for us when an airline pulled...

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MR ALLAN WILLIAMS

Mid Glamorgan

5 years ago

Datum nákupu: 04/04/2020

Co říká MR ALLAN WILLIAMS o Austravel:

Could have provided a better service with the problems that is happening

I was contacted by email to inform me of changes to our flight. I telephoned your office and spoke to Matt who informed me that our flight was cancelled. The conversation went on to how we were to...

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Toni

Austravel

5 years ago

Hello, Thank you for your feedback, and I am sorry to hear that you have been dissatisfied with the service provided by Austravel on this occasion. It was also disappointing to learn you felt that there was a lack of help at this time. No doubt you will appreciate that this was a challenging and fast moving situation, which affected every area of the world and this significantly impacted on the workload of our dedicated Operations team due to the number of bookings they were handling and the many policy updates implemented by governments and airlines. If you have further information or wish to make a complaint then please contact our customer relations department at: customer.relations@travelopia.com and they can look into any issues you may raise. Kind regards, Alice Austravel

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O Austravel

Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.

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01293 457912

Jetset house, Church Road, Crawley, West Sussex, RG11 0PQ, United Kingdom

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