Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Austravel Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/austravel | Feefo

Zobrazení všech 1,782 recenzí

MR DONALD CRABTREE

5 years ago

Datum nákupu: 19/03/2020

Co říká MR DONALD CRABTREE o Austravel:

Didn't cancel one of flights home even though they said they did.so I was charged money for not turning up for the flight they should have cancelled. I even had an email of you to say you had...

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Toni

Austravel

5 years ago

Hello Mr Crabtree Thank you for your feedback regarding your holiday. I am sorry you were disappointed regarding your return journey and the issue with your flights. The last note in your booking shows your daughter contacted us and advised us not to do anything with your flights as you had resolved this directly with Emirates. If you have further information or wish to make a complaint then please contact our customer relations department at: customer.relations@travelopia.com and they can look into any issues you may raise. Kind regards Kim Austravel

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 03/04/2020

Very helpful and informative service.

We have booked 10 trips to Australia with Austravel and have always been pleased with their service. Last trip when there seemed to be a mistake in the length of time in Dubai between flights we were...

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MR NIGEL FITCH

Chelsea,London

5 years ago

Datum nákupu: 29/03/2020

Co říká MR NIGEL FITCH o Austravel:

Everything worked well, to time and plan, even the arrangements to cut the holiday short because of Covid-19.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 25/03/2020

Diabolical

Diabolical customer service still stranded and flights cancelled no refunds misinformation on time of booking. I undress this is an unprecedented time but treating customers this way is disgraceful.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 08/03/2020

Truly Amazing

We could not rate Austravel highly enough from the initial booking of our holiday. The fantastic hotels. We travelled to Dubai. Singapore. Australia. New Zealand. Flights that were arranged. Car...

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 22/03/2020

Goof tour schedule and got us home smoothly during the C-virus restrictions

Austravel came up with a tour which fully suited our needs. We were in Australia when the C-virus became serious and borders were shutting. They kept us fully updated and arranged for us to return...

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MR RICHARD ROSWELL

5 years ago

Datum nákupu: 22/03/2020

Co říká MR RICHARD ROSWELL o Austravel:

Lacking that Wow factor!

The location of the hotels at Rotorua & Lake Taupo were far from the towns. We originally requested to stop at Cairns but we were advised to go to Port Douglas instead only to find that many of the...

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Toni

Austravel

5 years ago

Hello, Thank you for leaving feedback about your recent holiday with Austravel. I have forwarded your case to our Customer Relations department who will look into the points you have raised and be in contact once they have investigated fully. I do hope that you enjoyed your time in Australia and will continue to book with us at some point in the future when travel allows. Kind regards, Kim Austravel

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 22/03/2020

Our holiday of a lifetime

Throughout the planning stage there was detailed information enabling us to be confident this was the holiday for us. Any changes were communicated promptly and we were kept informed about the...

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MR MICHAEL LAFORET

West Sussex

5 years ago

Datum nákupu: 22/03/2020

Co říká MR MICHAEL LAFORET o Austravel:

A great holiday and an amazing experience.

We have had a fantastic 5 weeks in New Zealand, our itinerary brilliantly put together by your Travel Designer Richard Rymer. All our hotels were very well chosen, along with the extra excursions and...

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MR MICHAEL JOHN

5 years ago

Datum nákupu: 22/03/2020

Co říká MR MICHAEL JOHN o Austravel:

Lucky to get home free of virus. from Oz.

We had an excellent flight with Qantas direct to Perth and a stay in the Mantry on Hey hotel organised with Austravel. We proceeded one week later to a Princess cruise around lower Oz to Sydney. 4...

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O Austravel

Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.

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01293 457912

Jetset house, Church Road, Crawley, West Sussex, RG11 0PQ, United Kingdom

Proč věřit recenzím Feefo?