Nightmare from start to finish. Couldn’t get access with my code when I moving in - resulted in the moving company to come back with my stuff the next day (220 pounds later). Code still didn’t work....
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Simon Burnett
Metro Storage
2 years ago
We are sorry you do not feel you had a good storing experience with us. We did have a software issue that meant our operating software did not connect to the access control at the facility to make your code go live. We apologise for this part of the storing experience and we did quickly rectify this for you. However we did then send you a welcome guide which clearly stated access hours. You did then turn up outside of those hours and it was clear you did not read the welcome guide as it clearly explained how to use the security access shutter. The shutter did not jam as you have said. It was working fine. We understand that you took storage because you had been asked to leave your apartment by the Landlord...there was clearly a reason you were asked to leave. We feel that you if you had actually read the welcome guide and follow the simple instructions that all our other customers have not had any issue following then your storage experience would have been significantly enhanced. We accept and apologise for the initial issue about your unique access PIN but as stated we rectified that for you and feel the rest of your review is unjustified.
My experience with Metro storage has been fantastic! They reply to all questions, they are always available to help and I believe their rates are fair. I would highly recommend them to all my...
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Simon Burnett
Metro Storage
2 years ago
Delighted you are happy with the storage service we provide and thank you very much for the 5 stars - we really appreciate it!
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
