Inspiring and empowering customers to read, learn, create and play
Servei
3.2
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valoracions de l'últim any
Mostrant 269,282 ressenyes
DO
donna
Verficada per Feefo
GBR
10 months ago
Què donna va dir sobre The Works:
Great price awful delivery
The items were good and a great price but the delivery was shocking. It took over 2 weeks and I missed the birthday deadline that the presents were bought for !
0
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RO
Robyn
Verficada per Feefo
GBR
10 months ago
Què Robyn va dir sobre The Works:
Slow delivery
My delivery took a long time to be dispatched and when I received it I then found that half of the products were not in stock. I did receive a refund but communication was poor about which Items I...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Client de confiança
Verficada per Feefo
10 months ago
Poor service
Waited 4 weeks for my order with no contact only to ring up and be told it was damaged in transit and did I want a refund!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was damaged in transit.
Our records show that our customer service team have issued a refund.
We are working closely with the couriers, This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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VA
Vale
Verficada per Feefo
10 months ago
Què Vale va dir sobre The Works:
Great prices
Great service and excellent prices
0
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AM
Anita MacDonald
Verficada per Feefo
GBR
10 months ago
Què Anita MacDonald va dir sobre The Works:
Failed delivery
Did not receive my order and felt customer services were not listening.
I needed an order of toys for a party for children which were not received.
I wrote to customers services. I also rang 3...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that the incorrect items were delivered to you.
Our records show that our customer service team have been in touch, unfortunately we were unable to resend your items on this occasion.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
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PB
Peter Bradford
Verficada per Feefo
10 months ago
0
Compartir
CH
Claire Holt
Verficada per Feefo
10 months ago
0
Compartir
LK
Laura Kyle
Verficada per Feefo
10 months ago
0
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Client de confiança
Verficada per Feefo
10 months ago
Don't order online!
Awful! Made an online order and was informed shortly after that it had been delivered - it had not. Called and emailed - wrong tracking number provided. Waited longer, still nothing. Called again,...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 26th of September by Evri. If you have not received this order please call customer service on 1021 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.