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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

10 months ago

Good products, shame about the processing time.

While the products I ordered did arrive as described, the shipping took almost a month, when it was advertised as taking up to 10 working days. Thankfully I wasn't in a hurry, but I did find this...

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Roberta Cartwright

Verficada per Feefo

10 months ago

Què Roberta Cartwright va dir sobre The Works:

Not as good as a service or as fast a delivery as they once were

Sandra Purslow

Verficada per Feefo

10 months ago

Lori Knight

Verficada per Feefo

GBR

10 months ago

Què Lori Knight va dir sobre The Works:

No order or no refund

Still waiting for my refund on my order I ordered on the 27th of September

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that you have not received the correct refund. Please contact our customer service team on 0121 313 6050 who will try to resolve your issues. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Store staff great, awful warehouse and did not receive order.

Ordered online, waited for weeks, called the store for an update and there was an issue at the warehouse, I got an email saying my order was at the store as requested. Got to the store, and they had...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that you did not receive your order. Our records show that our customer service team have resolved this issue and a refund has been processed. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Bad packaging, lost part of order

Ordered some books, package arrived ripped and with items missing. We told the works by then they had run out of the books and couldn’t fulfil the order. Disappointing.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are sorry to hear that we could not fulfill your order on this occasion. Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Stationary

Good

Lisa Lyle

Verficada per Feefo

10 months ago

Què Lisa Lyle va dir sobre The Works:

Didn't receive my order

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Happy Customer

Items exactly as expected and well packed. Good communication too.

Nicola Vallance

Verficada per Feefo

GBR

10 months ago

Què Nicola Vallance va dir sobre The Works:

Great overall experience

On the items which were click and collect. Good, fast click and collect turnaround, these are Christmas presents so cannot review the products. On the items bought in store. Craft bits for my 3 year...

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