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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

9 months ago

Order

Awful. You lost my parcel and only told me because I had to chase. Then I asked for you to redeliver it as I needed all the items so I had to then reorder everything and still am yet to receive them....

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

DO NOT ORDER FROM !!!

First order never arrived! I had to chase this myself after 2 weeks ! I then thought I would try again ! Heard nothing for 2 weeks then get two emails saying they can’t fulfil my order and a refund...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers and our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Books cancelled

Lost my order and cancelled one , had to wait ages for refund and never got gifts I wanted as cost me in delivery now .

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Suzanna Cousins

Verficada per Feefo

9 months ago

Client de confiança

Verficada per Feefo

9 months ago

Books arrived on time and in good condition

Maureen Bendle

Verficada per Feefo

GBR

9 months ago

Què Maureen Bendle va dir sobre The Works:

Hairy Mclary books

Good choice of very good quality merchandise at very reasonable costs. Good website to navigate. Quick delivery in good quality packaging. Thank you

Client de confiança

Verficada per Feefo

9 months ago

Advent

Item was quick to arrive well wrapped, I haven’t opened it yet as its an advent for my granddaughter but have bought from here before & everything was great

Client de confiança

Verficada per Feefo

9 months ago

No update until I emailed

Massively delayed order which was then cancelled

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Order never arrived!

My order didn’t arrive. I chased and was told that it hadn’t been dispatched - they didn’t email me to let me know. So poor! They only issued a refund once I’d chased and phoned them. Won’t be...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Not received books ordered 3 weeks ago payment taken. Customer service was rude when said was,because of warehouse move but didn't stop you purchasing the books.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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