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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

9 months ago

Unhappy

Didnt recieve my parcel and had to cancel. I emailed tl ask when it would be despatched and apparently they couldn't give me a date

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Unfortunately with the warehouse relocating this caused delays with the orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Service

Very good, when making enquiries about my order very helpful thank you

Marion Ryall

Verficada per Feefo

9 months ago

Què Marion Ryall va dir sobre The Works:

100% as always

Client de confiança

Verficada per Feefo

9 months ago

Patsy Harris

Verficada per Feefo

9 months ago

Client de confiança

Verficada per Feefo

9 months ago

Very poor service

Items missing from the delivery. No contact or reason why , basically a faceless customer service. The worst experience I have had with any service/ supplier. I will not be shopping here again....

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Bad service

Bad service, my order hadn't arrived after 2 weeks, I didn't receive any communication from them as to why, so I emailed them, and i was told they were moving into a new warehouse so orders were...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse, We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Amalia Telbis

Verficada per Feefo

9 months ago

Què Amalia Telbis va dir sobre The Works:

Nothing in the cardboard box had extra packing. Currier left the box outside in the rain, everything was damaged by the rain by the time I got home. I had books and lot of presents that were all...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Please send any images of the damaged items to our customer service team to enquiries@theworks.co.uk. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

mark wells

Verficada per Feefo

GBR

9 months ago

Què mark wells va dir sobre The Works:

Failed to deliver, twice.

Twice have taken my order for a puzzle board and twice failed to deliver it. Waste of time with a company not set up to work as an internet shop.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. Unfortunately due to the warehouse relocating there were some issues with the deliveries. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

LINDA WHELTON

Verficada per Feefo

GBR

9 months ago

Què LINDA WHELTON va dir sobre The Works:

Don’t waste your time

Waste of time ordering never receive anything except refund. Two years running ordered for Christmas presents for family and EVERYTHING out of stock !!!! Ordered early as well so now unsubscribed not...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. This will be passed to the relevant department. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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