Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Client de confiança

Verficada per Feefo

1 year ago

Takes forever to get a response

Delivery lost in transit, which I know I'd technically not The Works' fault but the time it took to get a response from them telling me my order was lost took entirely too long. Customer services...

Llegeix més

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and have issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

AF

Amanda Ferguson

Verficada per Feefo

Hull

1 year ago

Què Amanda Ferguson va dir sobre The Works:

Plenty of choice at reasonable prices

The website is easy to navigate, special offers galore! Prices are very reasonable and a huge selection of goods. Checkout is simple and quick, delivery around 5 days, very reasonable. All in all...

Llegeix més

0

RF

Rachel Foy

Verficada per Feefo

Manchester

1 year ago

Què Rachel Foy va dir sobre The Works:

**** 💩

My package arrived with items missing. Customer service was shocking

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser has been in touch to advise that a refund would be issued, unfortunately the book was out of stock so it could not be resent. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiança

Verficada per Feefo

1 year ago

Great Value

Good Value for money goods and delivery

0

Client de confiança

Verficada per Feefo

1 year ago

Quick and easy.

Prompt response and delivery

0

RC

Rachel ClarkBrookings

Verficada per Feefo

1 year ago

Què Rachel ClarkBrookings va dir sobre The Works:

Great place to shop for crafts, books , toys etc

The Works has so many good things going for it. I buy so many gifts, craft items, book collections online and they are such good quality and value. Even when I go shopping in person the sales staff...

Llegeix més

0

Client de confiança

Verficada per Feefo

1 year ago

Great goodies to choose from!

Friendly staff. Great selection of items to choose from and prices are very competitive too.

0

JS

Jack Soper

Verficada per Feefo

Basingstoke

1 year ago

Què Jack Soper va dir sobre The Works:

Parcel never arrived, no follow up when queries

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. Our records show that our customer service team have issued a refund as the couriers have advised that the items were badly damaged in transit. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiança

Verficada per Feefo

1 year ago

Don’t use online

Awful. Couldn’t fulfill my order and then what they could deliver got lost with the delivery company. Luckily my local store is amazing and I went in there and got the 1 item I needed, the rest I...

Llegeix més

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and have issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiança

Verficada per Feefo

1 year ago

Works Service fine, delivery service not so good

Service from three works was fine, the only problem is they use Evri to deliver their parcels and their service is disgusting.

0