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Ressenyes de The Works

http://www.theworks.co.uk

Inspiring and empowering customers to read, learn, create and play

Servei

3.1

537

105

448

1,263

valoracions de l'últim any

Mostrant 269,282 ressenyes

Zoe Radley

Verficada per Feefo

Bracknell

1 year ago

Què Zoe Radley va dir sobre The Works:

Exceptional service

Exceptional, quick delivery and just what I ordered.

Client de confiança

Verficada per Feefo

1 year ago

Great service

Great ease of website. The products are. Fantastic price. Delivery was fast thankyou.

Client de confiança

Verficada per Feefo

1 year ago

Open box, missing item

Box arrived open, missing items and when I emailed asking for replacements and a way to send them photos of how the parcel arrived they just refunded me for the missing item.

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser has been in touch and has issued a refund as the item couldn't be resent. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Jean Calland

Verficada per Feefo

1 year ago

Client de confiança

Verficada per Feefo

1 year ago

I was very happy with my purchase from them. Thank you

Client de confiança

Verficada per Feefo

1 year ago

Poor communication and customer service. I ordered a number of items and when I had not received them after a couple of weeks I checked using the tracking number where my parcel was. I found out that...

Llegeix més

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund, due to stock levels the items could not be resent. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

1 year ago

Product fine delivery poor

It took two weeks for the package to arrive to the actual receiver. Very per tracking information product was fine on arrival but their delivery process was poor.

Client de confiança

Verficada per Feefo

1 year ago

Client de confiança

Verficada per Feefo

1 year ago

Fast friendly and reliable service kept me updated on everything

Client de confiança

Verficada per Feefo

1 year ago

Out of stock

Ordered 20 items and received 4 items. Had to go back and forth with customer service to get the correct refund. It was frustrating ended up paying up more in postage than I did my items. If I knew...

Llegeix més

Donna Smith

The Works

1 year ago

Good Afternoon, Thank you for your feedback. Please accept our sincere apologies that your order arrived with items missing. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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