Inspiring and empowering customers to read, learn, create and play
Servei
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valoracions de l'últim any
Mostrant 269,282 ressenyes
Client de confiança
Verficada per Feefo
11 months ago
On line orders
The items I bought on line 3 were subsequently withdrawn, and the remaining one took an agent to be delivered to the store.
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Client de confiança
Verficada per Feefo
11 months ago
Never again
I won't be shopping online ever again. I wasn't made aware before purchasing that they were going through a location change which brought a lot of understandable chaos. However what was not ok, was...
Llegeix més
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed .
Our records show a customer service adviser emailed you on the 13th of September and advised:
Thank you for your email.
We can confirm your parcel is out for delivery today.
Please find below your parcels tracking number:
H006JA0039565770
You can track your parcel below at:
https://www.evri.com/track-a-parcel.
If you have any damaged items or missing items from your order please email customer service or call 0121 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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KF
Keith Frodin
Verficada per Feefo
GBR
11 months ago
Què Keith Frodin va dir sobre The Works:
Poor
Goods ordered in August and still not received. Contacted twice and still nothing.
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. Unfortunately we are unable to give a guaranteed day that your order will be despatched.
If you would like us to, we can cancel the order and issue a refund, or we can wait a few more days for the order to be delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Client de confiança
Verficada per Feefo
11 months ago
Don’t bother
I wish I hadn’t bothered making an online order and won’t make that mistake again. No notification that there were warehouse issues causing delays until weeks later, by which time I’d already...
Llegeix més
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website.
We can confirm that a refund has been issued for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
JS
Jacqueline Smith
Verficada per Feefo
KINGSBRIDGE
11 months ago
Què Jacqueline Smith va dir sobre The Works:
Books
Very good price. Delivery good
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TK
Tom King
Verficada per Feefo
11 months ago
0
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Client de confiança
Verficada per Feefo
11 months ago
Great service
Efficient would definitely use again
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Client de confiança
Verficada per Feefo
11 months ago
Huge Variety Toys, books and stationary
Excellent value toys and books
Huge selection to choose from
Prompt delivery packed well
Age related prompt before purchase
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JD
Julie Dudley
Verficada per Feefo
11 months ago
Què Julie Dudley va dir sobre The Works:
Great deals
I always get great deals on the works website, both for my crafting hobbies and for gifts. Delivery is always in great time, and I have never had any issues whatsoever.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.