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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Jan Toye

Verficada per Feefo

GBR

11 months ago

Què Jan Toye va dir sobre The Works:

Not good , had email to say you were having problems , 20 minutes on phone lovely lady said parcel should have been sent , hasn’t ,love your stuff and quality but put me off ordering now.

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I am sorry to hear that you have not received your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. Unfortunately we are unable to give a guaranteed day that your order will be despatched. If you would like us to, we can cancel the order and issue a refund, or we can wait a few more days for the order to be delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

11 months ago

Always a super service, but was sorry to hear what had caused a long delay on my last order .but the young lady i spoke to about the problem was very sorry for the delay. .due to new premises. Also...

Llegeix més

Client de confiança

Verficada per Feefo

11 months ago

Unprofessional and disappointing!

There was no declaration that there would be a delay on the day of ordering. It took 3 weeks for my order to be delivered. There was no update I had to search to contact them. To top it one thing...

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I am sorry to hear that there was a delay with your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. We can confirm that a refund was issued for PlayWorks Get Set Play! Sticky Ball Target: Assorted. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

11 months ago

Terrible experience will never order again have u

After placing an order had to Chas the whereabouts. The courier as the delay banner appeared on the site afterwards. Items ordered as 2 for £12 went on offer at 3 for £15 had to raise a complaint....

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser issued a refund for the missing wooden memory box. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

11 months ago

My orders could not be fulfilled.

My online order was placed as usual for delivery to the local store usually taking 2/3 days. However, I got an email after 7/8 days saying it was delayed. Then, another few days later I got another...

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I am sorry to hear that there was an issue with your online order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Laura Sarjeant

Verficada per Feefo

GBR

11 months ago

Què Laura Sarjeant va dir sobre The Works:

Avoid this website!

Delayed order without notification which meant that some of the books that were in stock when I placed the order were no longer in stock. Customer services were not bothered about a dissatisfied...

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed . We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has issued a refund for the items that could not be sent. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

11 months ago

Unfulfilled order, poor service

Ordered on 31st August, still waiting for my order to arrive a month later. Contacted customer service but haven’t heard anything back. Will have to contact my bank for a refund due to unfulfilled...

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Our records show that a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Brenda Edwards

Verficada per Feefo

11 months ago

Què Brenda Edwards va dir sobre The Works:

Delivery time too long without updates. I ordered 3 books as a package but wasn't advised until nearer delivery that one was out of stock No offer of a replacement

Client de confiança

Verficada per Feefo

11 months ago

Very poor experience

I ordered art pads over a month ago. I got an email that service is delayed. Then later on I got an email that some items are out of stock. I am still waiting to receive the items that were in stock....

Llegeix més

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Client de confiança

Verficada per Feefo

11 months ago

Disappointing

It took nearly 3 weeks for my parcel to arrive

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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