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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

10 months ago

Awful business practice.

Atrocious. Accepted my order and then admitted it didn’t have stock and would have to refund me. It was a specific gift for a birthday and caused me to have to look elsewhere.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that we could not fulfil your order on this occasion. Our records show that our customer service team issued a refund has been processed. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

steven ashworth

Verficada per Feefo

GBR

10 months ago

Què steven ashworth va dir sobre The Works:

i got totaly the wrong items ,got the refuned stright away ,but got told i would have to order it all again

Indigo Wayne

Verficada per Feefo

GBR

10 months ago

Què Indigo Wayne va dir sobre The Works:

Very reasonable pricing

The Works website is easy to navigate, with pictures and descriptions of goods. Ordering is easy. Delivery is usually good. I'm able to buy lots of arts and craft goodies at very reasonable prices....

Llegeix més

Honor Blaber

Verficada per Feefo

GBR

10 months ago

Què Honor Blaber va dir sobre The Works:

Inadequate service

I ordered some books on the 1st of September, I received half of the order mid September and the rest haven’t arrived yet. I have been waiting for 7 weeks for this order, and had zero communication...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Can you please contact Customer Service on 0121 313 6050 or alternatively email a list of the items missing so that a refund can be issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Reading Books. Arts & Crafts

The Works is,a good place to go for books for children plus arts and crafts. The staff are friendly and helpful. Shop is,always clean and tidy. Children's books are cheap and very colourful. If you...

Llegeix més

Doug Barnes

Verficada per Feefo

GBR

10 months ago

Què Doug Barnes va dir sobre The Works:

More than a week delay then to be told parcel lost

Awful! We waited for ages, they had advised us there would be a delay because of a warehouse reorganisation which we accepted. However after a week we contacted support to find out how much longer...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Client de confiança

Verficada per Feefo

10 months ago

Poor

Very poor. No order recieved. Would not resend as moving warehouse

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. Our records show a customer service adviser has been in touch and has issued a refund, As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Shirley

Verficada per Feefo

GBR

10 months ago

Què Shirley va dir sobre The Works:

A good shop for low price quality goods

Quick delivery easy ordering a variety of things to choose from good service all round

Client de confiança

Verficada per Feefo

10 months ago

Disappointing delivery and service

I was disappointed as I waited for weeks for notification of dispatch of my orders. I know that there were warehouse issues and that delivery dates would be late but eventually I had to contact the...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show that our customer service team have issued a refund . This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Verficada per Feefo

GBR

10 months ago

Què MF va dir sobre The Works:

Works store in Richmond, England, U.K.

Professional, courteous, and outstanding listening abilities. Very helpful 👌 with my queries. I ordered some books online and collected them from this store. All staff on duty were simply just...

Llegeix més

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