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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

10 months ago

Fair price good service

I have previously purchased goods from The Works and found the items reasonably priced and the delivery service is very helpful

Client de confiança

Verficada per Feefo

10 months ago

Highly recommend

First rate - thank you, prompt and efficient.

Client de confiança

Verficada per Feefo

10 months ago

Awful. Would not use again

I ordered and it never came! Waited over 2 weeks. I emailed multiple times and was getting no where. The presents were for a birthday which I then missed and had to shop elsewhere still money down...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order was not delivered to you. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is TD7S-HC7D-TVBF-V35H. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Client de confiança

Verficada per Feefo

10 months ago

Appalling service.

One of the items that should have been included in my order was missing and did not arrive. My emails reporting this were ignored, when I tried to ring there was a recorded message saying there was...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Service was good once I found out about the delay due to relocation of depot.

Client de confiança

Verficada per Feefo

10 months ago

Bad service

After a month I still have not received 3 items from my order I also received 2 books that were not ordered. I am now waiting for a refund on the missing items.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Peter Hobbs

Verficada per Feefo

GBR

10 months ago

Què Peter Hobbs va dir sobre The Works:

Disappointed

Waited 3 weeks for the delivery which never turned up. They did refund my payment very quickly to be fair but not much good when I wanted the items for presents. Why they couldn't just resend the...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund, unfortunately due the warehouse relocating we were not able to resend the order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

10 months ago

Dreadful

Dreadful waited 2 weeks for delivery to be told it hadn’t left warehouse. Next day had email to say Evri had it. One week later had to call them again as still not been delivered to be told Evri has...

Llegeix més

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Ruth Mcdonnell

Verficada per Feefo

10 months ago

Què Ruth Mcdonnell va dir sobre The Works:

Poor. Items just not delivered. Had to ring to find out what going on. No communication

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

janet read

Verficada per Feefo

GBR

10 months ago

Què janet read va dir sobre The Works:

Lovely staff

The staff are always friendly and helpful. Nothing is too much for them. They engage in conversation which 8s sadly lacking in dome shops. Love going in there.

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