Ressenyes de Solid Solutions

My apologies, but it does appear that in this instance there was a breakdown in communication between the sales team and the technical team who shipped the software to you. I will of course ship you a SOLIDWORKS 2014 DVD today. I understand that your Sales Account Manager did inform you that we would be shipping 2015 (as the current release) but that the 2014 Software could be downloaded from the SOLIDWORKS website. It appears however that you may not have had any specific instructions on how to do this - create your SOLIDWORKS account / log in and access the downloads - as this information would normally be part of the 'welcome', that would typically be provided shortly after you become a customer. If you need any help with Installation then please be sure to call the helpline, but you may also want to take a look at the wealth of resource available to our Customers via our my.SolidSolutions website. You will need to register the first time you use the site, but the account will also be used by you to book any training /events with ourselves. The link below is to a search for 'Installation' and includes the various 'Quick Start' videos for installation and deployment as well as specific Installation Guides for SOLIDWORKS (including the 2014 guide). http://www.solidsolutions.co.uk/solidworks/Tutorial-Videos/Search.aspx?Phrase=installation I should note that the 2014 DVD will be at Service Pack '0' and as such you may actually prefer to download the latest version of 2014 from the Customer Portal anyway. If you have any further questions or concerns then please feel free to contact myself directly using wmarshall@solidsolutions.co.uk Kind regards, Wayne Marshall Customer Support Manager

After logging in the first time you may need to use the 'register my products' link in order to 'unlock' the downloads section. Enter your serial number and select Version 2015 when prompted. This should unlock the relevant section and allow access to download 2015 and 2014. If this does not work as expected then please call the helpline on 01926333777 as we may need to escalate this to SOLIDWORKS' Customer Centre. FYI. The document in this link explains the process in a bit more detail. http://www.solidsolutions.co.uk/solidworks/Tutorial-Videos/Accessing-Locked-Areas-on-SolidWorks-Customer-Portal.aspx Kind regards, Wayne Marshall Customer Support Manager

Thank you for your feedback. From reviewing the call history, it appears that after some investigation, when we identified that this was indeed a problem in the Software and not with the circumstances / environment of it's usage, we started the escalation process to the Vendor. At this time it then became apparent that this issue had been previously identified as a problem in the new release, but that it was now reported as being fixed in the Service Pack (2) scheduled for release imminently. I understood however, from your last comments in your email to Support, that there was a workaround that you could use, if this isn't the case then I will of course ask for a new call to be opened to investigate the reasons why. Please feel free to contact me direct using wmarshall@solidsolutions.co.uk if we can help further with above. Kind regards, Wayne Marshall Customer Support Manager