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Ressenyes de Simplicity Cremations | Opinions d'atenció al client per a | https://www.feefo.com/reviews/simplicity-cremations Feefo

Mostrant 2,434 ressenyes

Client de confiança

Verficada per Feefo

8 years ago

Outstanding, caring and supportive

The service my family received from simplicity was outstanding. They were very caring and supportive specially when your world turn upside down. All our questions where answered, very professional...

Llegeix més

Sally

Simplicity Cremations

8 years ago

Dear Customer,

Thank you for your positive review.

I am glad that you felt supported at what I know is a very difficult time.

Kind regards,

Sally Harvey

Client Service Manager

Client de confiança

Verficada per Feefo

8 years ago

The local funeral home went above and beyond .so caring

Very helpful,gave just the service my husband asked for.

Sally

Simplicity Cremations

8 years ago

Dear Customer,

Thank you for your review of Simplicity Cremations and for your feedback in relation to the local funeral home - I will pass your kind comments to them.

I am glad that we were able to provide the service your late husband had requested.

Kind regards,

Sally Harvey

Client Service Manager

Mrs Elizabeth Heston

Verficada per Feefo

Goring-by-Sea

8 years ago

Què Mrs Elizabeth Heston va dir sobre Simplicity Cremations:

Very misterious

Yes, I would recommend them, however I was surprised the Funeral Directors were appointed a long way from my house and there are quite a few in Goring-by-Sea. I had to ask them once to come to my...

Llegeix més

Sally

Simplicity Cremations

8 years ago

Dear Mrs Heston,

Thank you for your feedback in relation to the service you received from Simplicity Cremations. I am very glad to hear that you would recommend our services.

As Simplicity Cremations are provided by Dignity Funerals the nearest Dignity Funeral Director would have been appointed to assist with the completion of the necessary paperwork for the direct cremation to take place - I apologise if the location of the funeral home caused any inconvenience. I am glad to hear that the issue relating to the doctor's certificates was rectified.

With regard to the further services you have mentioned I can confirm that these are more in line with a standard funeral rather than a direct cremation service, hence why they are not included.

Once again, thank you for taking the time to let us know your thoughts about the service provided.

Kind regards,

Sally Harvey

Client Service Manager

Mr Gerard Callaghan

Verficada per Feefo

8 years ago

Què Mr Gerard Callaghan va dir sobre Simplicity Cremations:

Perfect Clacton On sea

Very professional my wife was treated with dignity and I was treated with empathy

Sally

Simplicity Cremations

8 years ago

Dear Mr Callaghan,

Thank you for your kind feedback - I will be sure to pass your comments onto the staff involved.

Kind regards,

Sally Harvey

Simplicity Cremations

Ms Rita Smith

Verficada per Feefo

8 years ago

Què Ms Rita Smith va dir sobre Simplicity Cremations:

Thoughtful and understanding.

Very thoughtful and understanding service.

Sally

Simplicity Cremations

8 years ago

Dear Ms Smith,

Your feedback is much appreciated. I am pleased to hear you were satisfied with the service Simplicity Cremations provided.

Kind regards,

Sally Harvey

Client Service Manager

Mr Stuart Crowhurst

Verficada per Feefo

8 years ago

Què Mr Stuart Crowhurst va dir sobre Simplicity Cremations:

Recommended service with cost in mind

My good service started at the funeral directors who let me use their facilities and phone to arrange the cremation. Very good alternative to a funeral were a budget is required.

Sally

Simplicity Cremations

8 years ago

Dear Mr Crowhurst,

Thank you for letting us know you were happy with the service provided by Simplicity Cremations. I am glad to hear the funeral directors were helpful.

Kind regards,

Sally Harvey

Client Service Manager

Mr Mark Atkinson

Verficada per Feefo

Rotherham

8 years ago

Què Mr Mark Atkinson va dir sobre Simplicity Cremations:

Very good service

Phoned to keep me up to date all the way through the process.very friendly and helpful

Sally

Simplicity Cremations

8 years ago

Dear Mr Atkinson,

Thank you for your positive feedback. I am pleased to hear you were satisfied with the service provided by Simplicity Cremations.

Yours sincerely,

Sally Harvey

Client Service Manager

Client de confiança

Verficada per Feefo

8 years ago

An unaccompanied funeral that was faultless.

Kate Heal at the Shepton Mallet undertakers did an excellent job. I would review how your Midlands call centre sets up a cremation if the call is from somebody who thinks they have called a local...

Llegeix més

Sally

Simplicity Cremations

8 years ago

Dear Customer,

Thank you for letting us know you were happy with the service you received from Simplicity Cremations. I will also pass on your kind comments to Kate Heal.

Thank you also for your feedback in relation to our call centre, I will listen to the call as you suggest.

Kind regards,

Sally Harvey

Client Service Manager

mrs Patricia Kuhlman

Verficada per Feefo

8 years ago

Què mrs Patricia Kuhlman va dir sobre Simplicity Cremations:

First Class

First class consultation from the lady that dealt with the enquiry

Sally

Simplicity Cremations

8 years ago

Dear Mrs Kuhlman,

Thank you for taking the time to provide your feedback.

The advisor in question was a Polly O'Brien - I will be sure to pass on your kind comments to her.

Yours sincerely,

Sally Harvey

Client Service Manager

Client de confiança

Verficada per Feefo

8 years ago

Simplicity Cremation service was exactly what I needed.

I have always dreaded having to arrange my Mother's funeral as I have never felt comfortable attending traditional cremations. My Mother was not bothered about having any kind of ceremony and wanted...

Llegeix més

Sally

Simplicity Cremations

8 years ago

Dear Customer,

Thank you for taking the time to submit your feedback about the service you received from Simplicity Cremations.

I am pleased to hear that the service suited your needs.

Thank you also for your comments about the Funeral Director, however I am sorry that you did not receive the email with regard to the date and time of the funeral - this is something that I will look into.

Kind regards,

Sally Harvey

Client Service Manager

Client de confiança

8 years ago

It was not a problem as I had a personal phone call from the funeral director to tell me the arrangements.

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