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Ressenyes de Sephora

Mostrant 180,620 ressenyes

Client de confiança

Verficada per Feefo

12 hours ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Llegeix més

Client de confiança

Verficada per Feefo

20 hours ago

Client de confiança

Verficada per Feefo

22 hours ago

Client de confiança

Verficada per Feefo

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Verficada per Feefo

IRL

1 day ago

Què Beata va dir sobre Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Client de confiança

Verficada per Feefo

1 day ago

efficient delivery - fast & easy

Client de confiança

Verficada per Feefo

1 day ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

Llegeix més

Rebecca

Sephora

1 day ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

Client de confiança

Verficada per Feefo

1 day ago

Quick delivery and great product range.

Sharephora Baire

Verficada per Feefo

9 days ago

Què Sharephora Baire va dir sobre Sephora:

The three delivery attempts to the address were delayed or failed by the deliverer, Evri, not stating the reasons for the failed attempts. The emails list "ParcelShop" and "Locker" as potential...

Llegeix més

Shannon

Sephora

8 days ago

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Shannon

Sephora

8 days ago

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care

Sharephora Baire

2 days ago

Updated to three stars for the initiative of Sephora's team to provide a prompt refund.

Sarah Rogers

Verficada per Feefo

GBR

2 days ago

Què Sarah Rogers va dir sobre Sephora:

Great service

Great service, great products and good prices

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