Service in the shop was very helpful. The items listed on your email is not what we ordered, we ordered covers only for our existent furniture. Would highly recommend the company to friends and...
We were able to look at all the products without any pressure. When we wanted some help it was there.
Data de la compra: 29/07/2016
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Baildon
10 years ago
Què Trusted Customer va dir sobre JB Furniture:
I think it is somewhat previous to e publishing a review at this stage since we prdered a suite but it has not been delivered, indeed it is not due for some time!
In store customer service excellent.
However received order minus parasol and base which I wasn't informed of until the delivery driver told me. Disappointing as I was told everything would be...
Llegeix més
Dave
JB Furniture
10 years ago
Dear Mr. & Mrs. Hyde,
We are very sorry to see you rated us negatively after receiving 'excellent customer service.'
By virtue of us having very close relationships with all of our suppliers, we have managed to procure three of these parasols despite that supplier not having them available (officilally) until 2017. One of these is for you and we have also asked to fast-track your bespoke cover so that we can deliver these to you as soon as possible.
Negative ratings are often very harmful for a business. We are extremely proud of our 99% rating but we're always looking to improve and when things don't go exactly as we had planned, we try to rectify the issue as soon as we can.
We hope you understand and indeed accept our apologies once again. You have the option to re-rate us once your order is complete on a link to this email but naturally, we understand if you want to leave it as it is. We only hope you will consider us again if you need any furniture in the future.
Thank you.
Data de la compra: 23/07/2016
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10 years ago
Què Trusted Customer va dir sobre JB Furniture:
A helpful and efficient service and delivery was excellent
On advice my order was modified. On delivery, I was phoned to see if the delivery could be made early. This worked out very well. I am very pleased with the advice, the service and importantly the...
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
