Bit of a hiccup on email communication, but this was sorted out very efficiently and generously by a senior person.
Diane
JB Furniture
12 hours ago
Hi Tim,
Thank you for taking the time to give feedback. Obviously we're as disappointed as you are. We will launch an investigation today which should help us resolve the problems you've had. Can you please confirm the email address you used to send photo's and messages. Thank you.
Excellent communication and delivery service was very helpful and on time
Diane
JB Furniture
12 hours ago
Hi S,
Thank you so much for your 5 star rated review. We're delighted to hear you're happy with your new Voyager parasol along with the overeall excellent service you've received. We hope you continue to enjoy your new parasol for many summers to come.
Ressenyes sobre un producte
Data de la compra: 03/07/2026
0
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Client de confiança
Verficada per Feefo
2 days ago
Arrived promptly.
Diane
JB Furniture
2 days ago
Hi C,
Thanks for taking the time to write a 5 star rated review. We're thrilled to hear you're happy with your new Lichfield parasol which we hope you enjoy for many summers to come.
Booking porcess was fine, but once a confirmation was received no further updates until the day before delivery, just left in the dark
Diane
JB Furniture
3 days ago
Hi M,
Thanks for taking the time to write a review. We're sorry to hear you were not happy with our communication. During our very busy summer months we process orders as quickly as possible. We received your order on 19th June and delivered to you around 9-10 working days later. We will look at our systems again to see if improvements can be made. We hope you enjoy your new Chedworth dining & bistro set for many summers to come.
Faultless service, great delivery and great communication
Diane
JB Furniture
6 days ago
Hi Anita,
Thanks for your 5 star rated feedback. We're really pleased to hear you're happy with your new Chedworth bistro set along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Hi Barry,
Thanks for your 5 star rated fedback. We're realled pleased to hear you're happy with your new Chedwoth footstools which we hope you enjoy for many years to come.
The communication was excellent, as was the courier. The parasol also arrived very quickly.
Diane
JB Furniture
11 days ago
Hi A,
Thank you for sharing your experience with us. We are happy to hear you recieved your parasol quickly and on the whole you are pleased with it. We will report the damage to our supplier and contact you.
Client de confiança
9 days ago
Very quick and very positive response from JB. Very impressive indeed. I highly recommend them as their customer service is excellent.
Diane
JB Furniture
7 days ago
Hi A,
We're really pleased to hear you're happy with our response. Thanks again for your review.
Ressenyes sobre un producte
Fitxer multimèdia carregat
Veure tots els mitjans (2)
Data de la compra: 22/06/2026
0
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Client de confiança
Verficada per Feefo
10 days ago
Postage of parcel was short and I had to pay surcharge to post office
Diane
JB Furniture
7 days ago
Hi J,
Thanks for your 5 star rated review. We're so sorry to hear the amount of postage was incorrect on your parcel. I will pass your message to our warehouse and ask them to double check in the furture. Our apologies.
Great customer phone line and the delivery chap was also brilliant. The umbrella itself is really high quality.
Diane
JB Furniture
10 days ago
Hi B,
Thank you so much for your 5 star rated review. We're really pleased to hear you're happy with your new Voyager parasol along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new parasol for many summers to come.
Hi C,
Thank you so much for your 5 star rated feedback. We're delighted to hear you're happy with your new Tetbury 3 seat sofa set along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
