Ressenyes de Jaded London

Hey Etienne! Thanks for taking the time to leave us a review. We are sorry that we could not exceed your expectations with regards to our shipping times on this occasion. After looking into your order, we can see that it was placed on 21st October 2021. You selected standard shipping this time which means that our delivery timeframe for this would be up to 10 working days according to our T&Cs. We are pleased to see that your order was successfully delivered to you on 29th October 2021 which sits within this timeframe. Once again, we're sorry we could not meet your expectations and truly apologise for any confusion caused. We wish you a great day! The Jaded London Team. K.S

Hey there! Thanks for taking the time to leave us a review. We would first like to take this opportunity to apologise to you for the delay in dispatching your order from our shipping facility. Your feedback is truly important to us which is why we will use this to help us improve our services. To please you, we have gone ahead and processed a refund for your original shipping fee back to your bank account. Please note that this refund may take up to 5 working days to appear. An email has been sent to you, confirming this refund. We're pleased to see that your order looks like is due to be delivered on 29th October 2021. Once again, we are truly sorry for any delay caused and apologise for any inconvenience. The Jaded London Team. K.S

Hey there!Thanks for taking the time to leave us a review. Firstly, we would like to apologise for the issues you have encountered with your order. Your feedback is truly important to us which is why we will use this to help us improve our services. Please note, we now offer free returns to our UK customers via InPost Lockers. You can find step-by-step instructions on how to complete these in the 'returns' section of our website. Once again, we're sorry we could not meet your expectations and truly apologise for any confusion caused. We wish you a pleasant day!The Jaded London Team.K.S

Hey Kemi! Thank you for taking the time to leave us your feedback.We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.Please do contact our Customer Care team via our ‘contact us’ form online and our team will look into this as soon as possible. Be sure to enter ‘FEEFO’.As soon as we have received your email, we will begin an investigation with our shipping partner and have this matter resolved swiftly.Wishing you a great day!The Jaded London Team.

Hey there!Thanks for taking the time to leave us a review.We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.Your feedback is truly important to us which is why we will use this to help us improve our services. After having a look into this, we can confirm all items in your order have been dispatched in one parcel and are on their way to you. An email with your shipping confirmation has been sent to the provided email address.Wishing you a great day!The Jaded London Team.K.S

Hey Evie! Thanks for taking the time to leave us a review. We are sorry to hear that the returns process was not very clear and you experienced issues in contacting us on this occasion. Your feedback is truly important to us which is why we will use this to help us improve our services. You can find instructions on how to make a return in the 'returns' section of our website, whether UK or international. Should you need further assistance with creating a return, please do not hesitate to use the 'contact us' section on our website to forward us your enquiry. Our customer care team will aim to assist you within 48 hours. Once again, we are truly sorry for any inconvenience caused. We wish you a nice day! The Jaded London Team. K.S

Hey Moritz!Thank you for taking the time to leave us your feedback.We are sorry to hear that your order arrived with missing items.Please do contact our Customer Care team via our ‘contact us’ form online and our team will look into this as soon as possible. Be sure to enter ‘FEEFO’.As soon as we have received your email, we will begin an investigation with our shipping partner and have this matter resolved swiftly.Wishing you a great day!The Jaded London Team.K.S

Hey there, Thank you for taking the time to leave us a review.We are so pleased to hear that you love your items just as much as we do!It is always our aim to ensure our customers have the best shopping experience.We hope to see you again soon.The Jaded London Team.K.S

Hey Kamilah, Thank you for taking the time to leave us a review. We are sorry that we could not exceed your expectations with regards to our shipping times on this occasion. After looking into your order, we can see it was placed on 20th October 2021 and the chosen delivery type was standard international. According to our T&Cs, the delivery timeframe for the selected option would be up to 10 working days. We are pleased to see that your order was successfully delivered to you on 29th October 2021 which sits within this timeframe. Once again, we are sorry we could not meet your expectations and truly apologise for any confusion caused. We wish you a great day! The Jaded London Team.K.S