I spent nearly a week having to prove to you that you had sent me the incorrect fan. I'm nearly 2 weeks after placing my order and still not in possession of what I ordered.
Vanessa
Fansonline
9 years ago
Hi Andy, thank you for taking the time to submit a review and sorry to hear that the wrong colour fan was delivered. We simply requested photos of the side of the box with the barcode and serial number as this allows us to confirm that the placement of the sticker indicating colour is accurate. After these images were received we organised and provided a return post label the very next day. The returned fan was delivered on Friday afternoon (the 22nd ) and as a result the correct fan was dispatched early last week. After checking the tracking details this would have been delivered to the provided address today.
The website was easy to use and my goods were dispatched and delivered within 2 days. Amazing fast and easy service! I will definitely recommend Fansonline to others!
The service is good and the product is good. My problem is that I did a web search and your site search for only DC fans. I thought I was ordering a DC fan and when it arrived it was an AC fan. I...
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
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Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
