The fans are great. Amazing quality, heavy duty and better than I could find anywhere. The delivery was fast, with great service and no hassles whatsoever. Thank you!
Ressenyes sobre un producte
Data de la compra: 03/11/2017
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TC
Trusted Customer
8 years ago
Què Trusted Customer va dir sobre Fansonline:
product despatched quickly friday and arrived the following monday. was a bit wary when it arrived with carton damage but the product was ok. maybe better packaging would be good.
You need to communicate earlier about estimated delivery time so work schedules can be arranged.
Vanessa
Fansonline
8 years ago
Hi Stewart, Thank you for taking the time to submit your review. We aim at quick dispatch and delivery, as soon as the order has left the warehouse tracking details are sent to allow our customers to have a rough idea of when they will receive their order. However, for any future orders feel free to give us a call as we can instruct our courier to hold off on delivery until ready and can then specify a suitable timeframe. Hope this helps 😊
You send out damaged product and rather than refund you hide behind a false clause of " return because i changed my mind" This is not acceptable in business and I am talking to fair trade
Vanessa
Fansonline
8 years ago
Hi Burnie,The Airbus is one of the most popular fans in our range and therefore is certainly not considered a poor-quality product. In instances where a damaged product has been received it is normally resolved by a replacement being sent out which is in line with our obligations under Australian Consumer Law. As we did not have this opportunity and the entire order was returned it then generally falls under our change of mind policy. However, our team prior to the submission of this review have accepted the return and generously waived the usual fees issuing a full refund. We thought this would be the resolution you were seeking and are extremely disappointed by such a negative review.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
