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Ressenyes de Certainly Wood | Opinions d'atenció al client per a | https://www.feefo.com/reviews/certainly-wood Feefo

Mostrant 11,906 ressenyes

Client de confiança

4 days ago

Data de la compra: 01/07/2025

We love Certainly Wood

Excellent telephone support and advice, saving us money by pointing us to savings available and explaining new delivery procedures clearly.

Ressenyes sobre un producte

Hayleigh

Certainly Wood

15 hours ago

Thank you so much for your wonderful feedback! It makes our day hearing about how much our customers love our products and the excellent service they’ve received from our team. Please feel free to keep us updated on how the membership works out for you throughout the year. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Client de confiança

4 days ago

Data de la compra: 01/07/2025

Good wood - untimely timing.

One downer - advice of deliver slot was received 2 hours after the delivery had been made.

Ressenyes sobre un producte

Client de confiança

5 days ago

Data de la compra: 01/07/2025

Excellent service! Problem with order. Sorted very quickly. Happy bunny.

As explained previously, there was a problem with our order and they dealt with it to our mutual satisfaction,

Ressenyes sobre un producte

Hayleigh

Certainly Wood

5 days ago

Thank you so much for your great feedback. We really appreciate your understanding and are pleased we were able to correct our mistake. Thank you for the 5 star rating on our customer service! Our team works hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. I will be sure to pass your kind words onto the team member who helped you. It's also wonderful to hear that you are happy with the quality of our logs and that you would still return despite the mix up on your order. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Client de confiança

6 days ago

Data de la compra: 05/07/2025

Prompt delivery as always.

Ressenyes sobre un producte

Client de confiança

6 days ago

Data de la compra: 08/07/2025

Expensive but usually quality- hope this was a one off!

Good. Usually reliable. Palettes and bags are left. Though I can understand why it has been discontinued, I used to like the bag return service, I expect that's contributed to the price increase in...

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Ressenyes sobre un producte

Client de confiança

6 days ago

Data de la compra: 01/07/2025

Prompt, professional and efficient

Ressenyes sobre un producte

Client de confiança

6 days ago

Data de la compra: 08/07/2025

Top firewood supplier.

The logs are always of a good size and delivery is on time. The transport driver is friendly and helpful.

Hayleigh

Certainly Wood

6 days ago

Thank you so much for your kind words and 5 star rating on our logs and membership! We love hearing how happy our customers are with our wood and we appreciate you letting us know your opinion on our Fire Club membership. Please feel free to keep us updated on how the membership works out for you throughout the year. Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in future. Best wishes, Hayleigh

Ressenyes sobre un producte

Client de confiança

7 days ago

Data de la compra: 07/07/2025

Latest order.

Easy ordering and lots of choice for delivery size and type.

Hayleigh

Certainly Wood

7 days ago

Thank you for your wonderful review! We're delighted you are happy with your purchase of our kiln dried logs in small bags. It's great to hear that you found the process easy from ordering to delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Ressenyes sobre un producte

Client de confiança

7 days ago

Data de la compra: 30/06/2025

Vdry good, as usual.

Hayleigh

Certainly Wood

7 days ago

Thank you for your wonderful review! We love hearing how pleased you are with our wood and the great service provided by our team! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in future. Best wishes, Hayleigh

Client de confiança

8 days ago

Data de la compra: 01/07/2025

Satisfaction rating.

Excellent in one word.

Hayleigh

Certainly Wood

7 days ago

We are so grateful for your 5-star review and are thrilled to hear you are happy with your purchase of our kiln dried logs and KindleFlamer natural firelighters. It makes our day hearing about how much our customers love our products and the excellent service they’ve received from our team. Thank you for your continued custom, we have passed your review on to our team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Ressenyes sobre un producte

No heu rebut cap invitació a les ressenyes?

Quant a Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Ressenyes de Certainly Wood

MembershipMés ressenyes d’aquest producte (106)Veure la pàgina del producteWe buy from Certainly Wood evey year, buying logs and Flamers for our woodburner. The quality of the wood means that our woodburner and chimney remain clean and saves us from expensive cleaning or...Read all

40 Bag Pallet Of Kiln Dried LogsMés ressenyes d’aquest producte (512)Veure la pàgina del producteAs ever great quality timber. Bags make for easy handling.

Kiln Dried Logs in Boot Bags 36 BagsMés ressenyes d’aquest producte (1)Veure la pàgina del producteSlightly bigger bags than what I'm used to but found sufficient space in one of my wood stores to store them.

Flamers 200Més ressenyes d’aquest producte (1,198)Veure la pàgina del producteGood, when free. I wouldn't bother with them normally, I'm patient enough to start a fire without them but useful when in a hurry.

Kiln Dried Kindling Mega BoxMés ressenyes d’aquest producte (3)Veure la pàgina del producteVery good and welcome as a freebie, but I can provide my own softwood kindling so I wouldn't buy it, myself.

Kiln Dried Logs In Bulk BagsMés ressenyes d’aquest producte (3,030)Veure la pàgina del producteEasy booking system and subsequent efficient delivery system of high quality logs ! Keep it coming.....

MembershipMés ressenyes d’aquest producte (106)Veure la pàgina del producteMembership makes good economic sense! There are good discounts on all your purchases.

40 Bag Pallet Of Kiln Dried LogsMés ressenyes d’aquest producte (512)Veure la pàgina del producteEasy ordering and helpful delivery. Put the pallet exactly where I wanted it.

KindleFlamer 50 packMés ressenyes d’aquest producte (449)Veure la pàgina del producteHave had them for a very long time now and they have always been of very good quality and being improved.

Small Bulk Bag 25cmMés ressenyes d’aquest producte (3,030)Veure la pàgina del producteHave had them for over 10 years now and they have always been quality and convenience without fail.

Com es recullen les ressenyes de Feefo?

Qui pot deixar una ressenya de Feefo?

Com verifiquem les ressenyes?

Com ens encarreguem de les ressenyes falses?