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Ressenyes de Brazier Consulting Services Ltd.

Brazier Consulting Services Ltd is a professional Claims Management Company dealing primarily with PPI and PBAs.

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Brazier Consulting Services Ltd. ja no és un client actiu de Feefo
Mostrant 395 ressenyes
TC
Trusted Customer
Normanby Teesside
7 years ago
Data de la compra: 09/10/2017
Què Trusted Customer va dir sobre Brazier Consulting Services Ltd.:
apart from a few hiccups it is pretty efficent
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your feedback.

I'd be happy to address your concerns regarding the hiccups. Please get in touch at info@bcsclaims.co.uk if you would like to provide further details.

Thank you for choosing Brazier Consulting Services Ltd.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
TC
Trusted Customer
7 years ago
Data de la compra: 23/09/2017
Què Trusted Customer va dir sobre Brazier Consulting Services Ltd.:
Ok with their work to secure refunding- poor communication.
I have given this a poor rating, as Emails I have sent to them with queries go unanswered. It seems the only way to get a response is by phoning them. They did the job required however and did secure...

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Edward
Brazier Consulting Services Ltd.
7 years ago
Hello Mr. Bradburn,

Thank you for your feedback. We are sorry that you have not received a response to your e-mail.

I can see you e-mailed on Tuesday the 26th of September. We endeavour to respond to all e-mail queries within 3 business days.

I have raised your concerns with the customer service department who deal with e-mail and we have implemented an automatic response stating the expected response times to prevent this sort of thing happening again.

If there is anything I can do to restore your faith in us, please let us know via e-mail.

Kind regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
TC
Trusted Customer
7 years ago
Thank you for your response. Yes I did Email on 26.9.17 and have not yet received a reply but I have also Emailed you before sometime ago with a query and did not get a reply from that either. I'm also still waiting for an update on the 2 or 3 outstanding lenders as to whether they have PPI !!. A quick phone call or Email to update me on the progress of these would be appreciated particularly as it has been sometime since I last heard from you. Derek B
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hi Derek.

I have spoken to the customer service team who have advised they sent an e-mail to you this morning in response to your query. Again, I can only apologise for the inconvenience caused. The feedback has been relayed to the team. We appreciate the feed back to help us grow as a customer focused company.

Kind Regards,

Edward Brazier
Director
TC
Trusted Customer
7 years ago
I don't know where the Email your team supposedly sent me this morning to answer my queries but wherever it went it did NOT come to me !!!!!!. Derek Bradburn
TC
Trusted Customer
7 years ago
You say that an Email was sent to me yesterday in response to my queries, according to your team. I don't know where they sent that Email but it has not come to me. I have not received any Emails from you for sometime- hence my comments.There must be something wrong at your end and I still don't know the outcome of my queries. Derek B.
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Edward
Brazier Consulting Services Ltd.
7 years ago
Hi Derek,

The replies were sent twice yesterday.

Once at 10:53am, replying to your e-mail on the 26th of September and then it was forwarded to you again at 17:26 as per my request. Please check your spam folder  as sometimes e-mails can drop into there.

If you would like an update over the phone, feel free to give us a call Mr Bradburn.

Kind Regards,

Edward Brazier
Director
TC
Trusted Customer
7 years ago
Thanks again for the prompt reply. You were correct, the Emails were in my Spam Box- something I hadn't checked and wasn't aware of. Thanks again, Derek B.
Client de confiança
7 years ago
Data de la compra: 23/09/2017
Great company
Really helpful and kept me informed
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Edward
Brazier Consulting Services Ltd.
7 years ago
Thank you for youryour reviewreview, we are always happy when a customer leaves us a 5 star review.

If you need anything else in the future, don't hesitate to call.

Kind regards,

Edward Brazier
Director 
Client de confiança
7 years ago
Data de la compra: 23/09/2017
Yes I would recommend them, in fact I already have with great results for my friends & family
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Edward
Brazier Consulting Services Ltd.
7 years ago
Thank you for your review.

We're always working hard to ensue the customer get's the experience they expect from a professional business.

Thank you for all of the referred business too!

Kind regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Client de confiança
7 years ago
Data de la compra: 03/08/2017
Excelled service but commission costs a little high.
The service has been very efficient & the personnel I have spoken to have been very friendly & courteous. The only reason I have not given a 5 star rating is because I feel the 30% plus VAT...

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Edward
Brazier Consulting Services Ltd.
7 years ago
Hi Sir,

Thank you for your feedback.

I appreciate our fee may seem a little high bu we believe it reflects the quality of work we do. 

We appreciate the feedback and I will feed back to the agents who have dealt with your complaint.

Kind Regards,

Edward Brazier
Director
Quant a Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​
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7 Victoria Court,, Bank Square,, Leeds, West Yorkshire, LS27 9SE, United Kingdom
Per què confiar en les ressenyes de Feefo?

Quant a Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​