Ressenyes de Bluecrest Wellness

Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a positive experience and felt encouraged to ask questions during your appointment, and that the answers provided were helpful. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good Afternoon Thank you for taking the time to leave us a rating and review. Thank you for your time on the phone today. We really appreciate your understanding and we are very happy to hear that aside from the equipment issue on the day all went well. Kind Regards Rob

Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the service to be great value and professional. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good Afternoon, Thank you for your rating and review. I am very sorry to hear that this assessment did not meet the standards you have come to expect as a long standing customer, and I appreciate you taking the time to share this feedback. I understand how disappointing this must have felt, particularly given your previous positive experiences with us. I can confirm that we are reviewing the concerns you raised and have updated some of the readings in question. Additionally I can see that you opted for the printed report when booking and this will be with you shortly. Thank you again for your patience while this has been looked into. Kind regards, Rob

Good morning, Thank you for getting back in touch. We really appreciate you bringing this to our attention and allowing us the opportunity to investigate and put things right. We can see that you have been a customer with us for a number of years, and we recognise that this does not reflect the standard of service we aim to provide. Our Results Department is currently reviewing this matter in detail, and we will provide you with an update as soon as we have a full understanding of what has occurred. If you have any immediate questions or require further support in the meantime, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good Afternoon, Thank you for your rating and review. It is great to hear that you were happy with all aspects of your assessment and that it has highlighted areas to follow up on. Taking those next steps is an important part of getting the most from your results. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. I am sorry to hear that the venue was difficult to navigate due to poor signage, and I have passed this feedback on to the venues team so this can be reviewed. Regarding your printed report, this can take up to 21 days to arrive, and based on your assessment date we would expect this to be with you by the 18th. If it has not arrived by then, please do let us know and we will be happy to arrange a replacement. In the meantime, your results should already be available to view online, as these are typically ready within around 8 days. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. It is wonderful to hear that you have continued to have such a positive experience as a regular customer. I’m really pleased that both the Health Assessment Specialists and administrative team come across as friendly and efficient, and that you find the results thorough and reassuring. Kind regards, Rob.

Good Afternoon, Thank you for your rating and review. I understand how frustrating it must have been to be advised of the age restriction so close to your birthday. Some of our tests do have set criteria to ensure they are appropriate, but this should be highlighted clearly during the booking process. I am sorry for any confusion this caused. I also appreciate your comments regarding booking the GP follow up. I have attempted to call to help arrange this but was unable to reach you. While we are not currently aware of any wider issues with the phone lines, I have fed this back to the relevant team to check. If you are still having difficulty, please do get in touch and we will ensure this is arranged for you as soon as possible. Kind regards, Rob