I recommand the product though I didn't like the communication with the sellers. Indeed, after payment I had no news to confirm it. Received no email. So I was blind to know the details and the...
Прочетете повече
Dave Shanks
Water-to-Go
1 year ago
I am so sorry to hear about your issue. Our system was hacked and we had a nightmare as all automation was cancelled despite the fact that the system 'told us' that all was in order.
We are back to normal now and can only apologize for the inconvenience
Отзиви за продукти
Dave Shanks
Water-to-Go
1 year ago
I can only apologize, the back end of our website was hacked and although there was no financial element, all automation was affected. We are back to normal now and are so sorry for the inconvenience
We are sorry that you have a product which does not meet the exacting standards I set the company. I shall have the unit replaced immediately as this is a very rare event.
Dave , Founder.
Unfortunately the bottles arrived too late for our trip to Gambia. The 48 hour free delivery took 6 days
Dave Shanks
Water-to-Go
1 year ago
We received your order on a Saturday and it was dispatched on the Monday. 99% of orders are received within 48 hours.
There is an option to choose a 24 hour service if the items are needed urgently.
We can only apologies that on this occasion Royal Mail did not deliver prior to your departure.
Дата на покупка: 30/11/2024
0
Споделете
JW
JAMES IAN WHITESIDE
Проверено от Feefo
1 year ago
Какво каза JAMES IAN WHITESIDE за Water-to-Go:
I messaged that my discount had not been applied and I have had no response
Dave Shanks
Water-to-Go
1 year ago
We have no record of your contact, please provide details and we can apply retrospectively
Отзиви за продукти
Dave Shanks
Water-to-Go
1 year ago
Please send details and we will apply retrospectively as we have no record of your contact
Fine though would be good to have some way of measuring how many times you have filled the bottle - rather random otherwise especially for children.
Дата на покупка: 27/11/2024
0
Споделете
Доверен клиент
Проверено от Feefo
1 year ago
When I have had a query or need help, I have had a reply within hours. This is called communication, and something most companies seem unable to practice!
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
