Volvo Car Insurance вече не е активен клиент на Feefo
Показване на всички 432 прегледа
Доверен клиент
Проверено от Feefo
3 years ago
Excellent customer care from start to end
Excellent customer service
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Substandard repairs. Poor service from start to finish avoid at all costs !
Poor communication, Slow at receiving hire car, finally received hire car but had to be changed as delivered faulty car.
Sent my car to be fixed went to collect car and not fully fixed. Had to...
Прочетете повече
2
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Considerate and understanding when I was distressed about the car damage.
They were efficient, considerate and polite on the phone and organised the collection of the vehicle quickly.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
First class service
From the very start the service was first class. Throughout the precess all contact was very good. The high level of professional inspection and carrying out the necessary works was again first...
Прочетете повече
0
Споделете
ST
Stewart
Проверено от Feefo
Solihull
3 years ago
Какво каза Stewart за Volvo Car Insurance:
The insurance service is excellent. No quibbles and I could choose the repair shop. However, the wait to get an agent and the endless choices of which button to press are dreadful
0
Споделете
JO
Jonathan
Проверено от Feefo
3 years ago
Какво каза Jonathan за Volvo Car Insurance:
Very difficult to get to speak to a claims assessor… almost never responded
Not a good experience which surprised me as how good Volvo is in general
2
Споделете
CH
Christopher
Проверено от Feefo
Carlisle
3 years ago
Какво каза Christopher за Volvo Car Insurance:
Easy to deal with
Very Patient and talked me through the process
0
Споделете
PE
Peter
Проверено от Feefo
Cambridge
3 years ago
Какво каза Peter за Volvo Car Insurance:
Very poor time performance by repairer
The Insurance Company agreeing to cover the claim (with the other driver already having admitted full responsibility– and having told his Insurers thei – took rather long and excessive forms. However...
Прочетете повече
1
Споделете
WI
William
Проверено от Feefo
Beccles
3 years ago
Какво каза William за Volvo Car Insurance:
Excellent customer service!
Kept us informed and up to date on how our claim was going and a like for like Volvo was loaned to us while our Volvo was in for repair.
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Volvo insurance took over 10 weeks to approve the repair; totally unnecessa
Need to get on with the job; improve customer relation thereby; interesting that my premium has now doubled. Not the service I expected. Thank goodness the repairer was so efficient and worked to...
Прочетете повече
Customer Care
Volvo Car Insurance
3 years ago
Many thanks for providing valuable feedback. From looking at the file we can see that there were long delays in obtaining authorisation for your repairs to proceed, which is unacceptable. This has been addressed with our underwriters to ensure a much smoother and quicker process is provided to our customers going forward. I am pleased that once authorisation was provided, the repairer worked to the normal high standards. Please be assured that the service prior to your repairs is not the normal standard of service we provide to our Volvo customers and please accept our sincere apologies.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
