We have used them for Veterinary Treatment Insurance Cover for 10 years and they are an easy company to deal with
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear that you find our Team easy to deal with as this is very important to us. Please do not hesitate to contact us if we can be of any assistance, kind regards VetsMediCover
0
Споделете
SH
Stephen Harris
Проверено от Feefo
4 years ago
Какво каза Stephen Harris за Muddy Paws:
poor service.
By answering the phone when called, I have waited for 18 minutes to speak to someone about a claim without an answer, gave up in the end!!!!!!!!!!!!!
Admin
Muddy Paws
4 years ago
I am so sorry you have experienced issues reaching our Claims Team, we will contact you directly, kind regards VetsMediCover
0
Споделете
SC
Sherrie Cooper
Проверено от Feefo
4 years ago
Какво каза Sherrie Cooper за Muddy Paws:
Comparable renewal price - easy to renew
Renewal premium was comparable - easy to renew.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are happy to hear renewal was easy and our prices are comparable. We do hope you do not need us too soon as this means your Pet is fit and well, please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
0
Споделете
AP
Alison Parkes
Проверено от Feefo
4 years ago
Какво каза Alison Parkes за Muddy Paws:
They have been great when I needed them, and minimal hassle in getting things sorted for my dog.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are delighted to hear you are happy with our service, please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
0
Споделете
LW
Lisa Wishman
Проверено от Feefo
4 years ago
Какво каза Lisa Wishman за Muddy Paws:
Excellent Service
Excellent service
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are thrilled to hear we offer excellent service, thank you! kind regards VetsMediCover
0
Споделете
IM
Iain Mccarren
Проверено от Feefo
4 years ago
Какво каза Iain Mccarren за Muddy Paws:
Good company
Their prices are competitive and claim are handled roughly in a 3 to 5 week period. Very polite and mannerly on the phone.
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear our prices are competitive and your Claim was handled smoothly, we hope your Pet has made a good recovery. Please do not hesitate to contact us in future if we can be of any further assistance, kind regards VetsMediCover
0
Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Recommend
Very efficient.
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. It is good to hear we are efficient and that you would recommend us, thank you. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
0
Споделете
EE
Emma Edwards
Проверено от Feefo
Sherborne
4 years ago
Какво каза Emma Edwards за Muddy Paws:
Great experience
Excellent and friendly
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are delighted to hear we are friendly and excellent, thank you! kind regards VetsMediCover
0
Споделете
MS
Marian Sharrier
Проверено от Feefo
4 years ago
Какво каза Marian Sharrier за Muddy Paws:
Good but pricey
I have the top cover and Vets Medicover have always paid out on my claims and their communication is good. They answer the phones quickly and it is helpful that you can choose if they will pay the...
Прочетете повече
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. It is good to hear we are helpful and your Claims have been paid in a way that suits you. The Co-Insurance is set by the Insurer and does apply as you noted. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
0
Споделете
CM
Claire Moran
Проверено от Feefo
4 years ago
Какво каза Claire Moran за Muddy Paws:
They should stop using Premium Credit who hassle you to faff around filling in a form and sending it back to say you understand the terms and conditions and if you don't they deduct £10.00 from your...
Прочетете повече
Sarah Bascombe
Muddy Paws
4 years ago
Dear Ms MoranWe are sorry to receive these comments and your review regarding the involvement of Premium Credit Ltd who collect our monthly instalments. Whilst we appreciate your comments regarding this matter, we have endeavoured to explain the purpose of their role and the requirement to sign the credit agreement. Your comments have been taken on board and will be considered when changes are applied to the customer application journey. You may be pleased to note that we have already made changes to the emails that are sent out to customers regarding their policies, and these now do include the name of each pet in the subject heading of the email.Kind regardsVetsMediCover
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
