Прегледи на Muddy Paws

Dear Mr Lewis, We are sorry to receive your review regarding your recent Claim experience. Our Claims Team have been extremely busy within the last 6 months and the Team has been increased to accommodate the demands of our customers. We do now have the option of downloading a blank claim form from our website so customers can obtain a form without having to contact the Claims Team first. This can be found at ; www.vetsmedicover.co.uk/how-to-make-a-claim. Your Claim Form was returned on November 22nd 2021. As Claim assessment is taking between 3-5 weeks you should receive a response from the Claims Team in the near future. We apologise for the present delay in this process and would hope that should you need to make a further Claim the service will be much improved. in the meantime if we can be of any further assistance please contact the Customer Service Team on 0121 308 8685, kind regards VetsMediCover

Dear Mrs Forgie, We are sorry to receive your review regarding your recent Claim experience. We understand the Claims Team have responded to you to confirm the reason for the decline of your Claim. Whilst we do not wish to receive such feedback, our Policy terms do clearly state what is covered or excluded within each type of cover level. It is impossible to display all of these points within the website or via your purchase journey, which is why we advise customers to read through their Policy Documents in full. We hope that Willow is now back to full health and trust that should you require our services in future you will receive a more positive outcome. In the meantime should you wish to discuss this matter further, please do not hesitate to contact the Customer Service Team on 0121 308 8685, kind regards VetsMediCover

Good morning Mrs Forgie We have emailed you directly in response to these comments. If we can be of any further assistance then please respond to the email sent, as this will be received by our full administration team. With kind regards VetsMediCover

Thank you for your review. When you joined us you received an Introductory discount, this is not applicable at Renewal. Please do not hesitate to contact the Team if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our 5* review. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our 5* review. We are very happy to hear our team are efficient and helpful and are delighted you would recommend us to other pet owners, thank you. If we can be of any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover

Thank you for your 4* review. We did email your Renewal Invitation 3 weeks prior to your Renewal date, depending on your computer's security settings this may have entered your junk email. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our 5* review. We are thrilled to hear we are "super helpful" and glad we were able to offer printer advice! Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover

Thank you for your review. We are happy to hear that you are pleased with our service and claiming was an easy process. When the Underwriter sets the Premium your Pet's age is one factor taken into account. We hope you do not need us anytime soon as this means your Pet is fit and well but do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover

When you joined us you received an Introductory discount, this does not apply at Renewal. When the Underwriter sets the Premium your Pet's age is one factor taken into account so the Premium may increase as your pet gets older. kind regards VetsMediCover

Thank you for our 5* review. We are delighted to hear we offer excellent support and advice and our Policies are great value for money. We are also very happy to hear you would recommend us to other Pet owners, thank you. Kind regards VetsMediCover

We are sorry that your Pets pre-existing condition was not coverable by the Insurer. Anything noted in your Pet's Clinical History prior to inception is a Pre-existing Condition. For the Insurer to offer cover under one of our Lifetime Policies your Pet must be symptom and treatment free and nothing noted regarding the condition in their Clinical history for a continuous 24 month period. kind regards VetsMediCover