Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Thompson & Morgan | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/thompson-morgan | Feefo

Показване на всички 99,879 прегледа

Доверен клиент

6 years ago

could have offered an alternative to plants they could not supply

Steve

Thompson & Morgan

6 years ago

Thank you for your comment. It is our policy to provide alternative plants however if there is nothing in stock then we do issue out a refund. As an apology for lack of communication I am going to issue you out with a voucher via email. Regards, Steve

Отзиви за продукти

christine neal

6 years ago

Какво каза christine neal за Thompson & Morgan:

I will buy from them again

Steve

Thompson & Morgan

6 years ago

Thank you for your review. We are very proud that you are satisfied with our service and products. We strive to satisfy our customers every garening need. Regards, Steve

Отзиви за продукти

Marilyn Garvie

6 years ago

Какво каза Marilyn Garvie за Thompson & Morgan:

Prompt delivery, good quality tree, well packaged.

Sam F

Thompson & Morgan

6 years ago

Good afternoon, I am happy to hear that your tree was healthy looking and good quality upon delivery. I'm looking forward to the fruits that will grow and be enjoyed by yourself! If I can be any help, do not hesitate to get in contact. ~ Kind Regards, Sam

Отзиви за продукти

Sarah H Evans

Carmarthen, West Wales

6 years ago

Какво каза Sarah H Evans за Thompson & Morgan:

First Class

Sam F

Thompson & Morgan

6 years ago

Hello there, I am glad to hear that you found the Solar Buzzkill easy to use and assemble. Now those pesky insects will be eliminated! If you have any queries, I would be happy to help ~ Kind Regards, Sam

Отзиви за продукти

Доверен клиент

6 years ago

Plants were not in the best of health as damaged from packaging - they had a shower cap arrangement over them which meant the plants on the outside were bent or broken. I'd used a voucher sent to me b

...

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Anne

Thompson & Morgan

6 years ago

Hi there, sorry that your plants were damaged. We've been trialling new packaging and it's improved the arrival of the majority of our plants. Unfortunately some varieties haven't done as well. I'll pass on your comments so that we can continue to improve our packaging. I've refunded your order (card and voucher as they should have arrived in perfect condition. Sorry for your disappointment. Kind regards, Anne

Доверен клиент

6 years ago

T&M have responded very promptly which has been great. I'm a regular customer and thought I was just making an honest response to a customer service survey so am very pleased that immediate action has been taken. Thank you.

Отзиви за продукти

Доверен клиент

6 years ago

Very quick delivery.

Faye

Thompson & Morgan

6 years ago

That's great to hear so thank you for letting us know :) ~ Kind regards ~ Faye

Отзиви за продукти

Joyce Ibbitson

6 years ago

Какво каза Joyce Ibbitson за Thompson & Morgan:

Order came as ordered but very disappointed with very small plant for the price it cost me

Ryan B

Thompson & Morgan

6 years ago

Hi there, thank you for your email. I am glad to hear that your order arrived well and in good condition, but I am sorry to learn of your disappointment with the size. I have sent you an email in connection to this. I hope to hear from you shortly. Kind regards, Ryan

Отзиви за продукти

Elizabeth Waterland

6 years ago

Какво каза Elizabeth Waterland за Thompson & Morgan:

Delivery was much slower than I expected.

Anne

Thompson & Morgan

6 years ago

Hi there, sorry that you were disappointed with the despatch of your plants. There weren't any delays on your order according to the despatch dates given on receipt. I agree, though, sometimes it's frustrating when you would like to receive your plants immediately. This isn't possible as we despatch our plants at the perfect time for planting and give a "despatch by the end of" a month for all of our plants. Regards, Anne

Elizabeth Waterland

6 years ago

I had very prompt response and the two failed plants are being replaced, so can't ask more than that. Thank you. Have upped my rating.

Ryan B

Thompson & Morgan

6 years ago

Thank you so much for your further comments, and your new rating for our service. I am happy to hear that this has been resolved for you :) Kind regards, Ryan

Отзиви за продукти

There were nine in this collection and seven have grown on well. However, two have died back completely, which is disappointing. Both were of the variety 'Strawberry and cream'.

Anne

Thompson & Morgan

6 years ago

Hi, thanks for posting the photos of your plants. 2 of them clearly show that they have failed. I have replaced your penstemons for despatch when the next stock is due which is by the end of September. I'm confident that you'll be pleased with your replacement plants. Kind regards, Anne

Philip Robertson

6 years ago

Какво каза Philip Robertson за Thompson & Morgan:

Plants arrived promptly and in good condition.

Steve

Thompson & Morgan

6 years ago

Thank you for the review, we strive to provide excellent quality products and service every time. Happy gardening, Steve

Отзиви за продукти

Simon Tookey

6 years ago

Какво каза Simon Tookey за Thompson & Morgan:

order arrived in perfect condition and a lot quicker than expected,well done!

Faye

Thompson & Morgan

6 years ago

We appreciate you taking the time to let us know everything has been to your satisfaction ~ regards Faye

Отзиви за продукти

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Относно Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Защо да се доверявате на отзивите във Feefo?

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Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?