Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Thompson & Morgan | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/thompson-morgan | Feefo

Показване на всички 99,879 прегледа

Доверен клиент

29 days ago

Excellent as always

Amy

Thompson & Morgan

24 days ago

Thank you for your review. What wonderful feedback! Providing the best possible service is our top priority. Kind Regards, Amy, Thompson & Morgan Customer Care

Anthony Norris

4 hours ago

Отзиви за продукти

Доверен клиент

8 hours ago

Bare root trees did not live

Отзиви за продукти

Arrived promptly. It was bare root so planted after soaking roots. However it’s been planted for 3 weeks now and there’s no sign of life. I’m not giving up hope yet but I would have expected to see so

...

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Megan

Thompson & Morgan

18 days ago

Bear roots are dispatched during their dormant state so can often look dead on arrival. We are confident the Apple Bramley will burst into life once the warmer weather arrives, which hopefully is just around the corner. Should you have any concerns with its growth in the coming weeks please do not hesitate to contact our friendly team. Kindest regards, Meg. Thompson and Morgan customer care.

Доверен клиент

8 hours ago

It has been almost 7 weeks now since I planted my bare root trees. Still no sign of life. I contacted customer service by email and they suggested “your plant may just be dormant”! I have never known any bare root tree or shrub to remain dormant after 6 weeks in the ground in the middle of May! It would appear that no refund is forthcoming and after many years of my custom I will not be purchasing from Thompson Morgan ever again.

Bare root trees arrived promptly and were planted after soaking roots. However still no sign of life after 3 weeks. Not giving up hope yet but would have expected to see some green growth by now.

Megan

Thompson & Morgan

18 days ago

We are confident they will burst into life soon but should you have any concerns with their performance in the coming weeks please do not hesitate to get in touch and we will be happy to look into this further with you. Kindest regards, Meg. Thompson and Morgan customer care.

Доверен клиент

8 hours ago

t has been almost 7 weeks now since I planted my bare root trees. Still no sign of life. I contacted customer service by email and they suggested “your plant may just be dormant”! I have never known any bare root tree or shrub to remain dormant after 6 weeks in the ground in the middle of May! It would appear that no refund is forthcoming and after many years of my custom I will not be purchasing from Thompson Morgan ever again.

Доверен клиент

8 hours ago

Excellent very pleased and delivered on time and plants arrived in good condition

david allen

9 hours ago

Какво каза david allen за Thompson & Morgan:

Excellent service.

Отзиви за продукти

Доверен клиент

9 hours ago

It was good

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Доверен клиент

10 hours ago

Fast and efficient as ever

Отзиви за продукти

Graham Howman

6 months ago

Какво каза Graham Howman за Thompson & Morgan:

PLANTS ARRIVED WILTED AND BROWN/YELLOW. HAVE PLANTED THEM BUT MOST LOOK DEAD.

Clare

Thompson & Morgan

6 months ago

Thank you for your review although am sorry to learn of your disappointment. After investigating further, I can see that you ordered these plants are bare roots. with these being a hardy biennial, they would be heading into a period of natural dormancy and not be looking their best. It would be quite normal for these to have yellow leaves. Just please be mindful that wallflowers require excellent drainage otherwise their roots will rot. I am confident you will be delighted with how well they grow and receive beautiful display. Once in bloom if you can revisit your review based on the product, we would be most grateful. Kind regards, Clare. Thompson & Morgan, Customer Care team.

Graham Howman

16 days ago

Further to your reply last November, all of the plants have died, which is what i told you last year. Therefore i shall not be dealing with you again due to your very poor after sales support.

Amy

Thompson & Morgan

16 days ago

We are sorry that the plants did not perform as we would hope and have since all died. The majority of the time with our bare root orders they do grow on once planting out and this is the outcome we would have been hoping for. Until the plants have been planted up and given time to grow then it is difficult to tell that the plants are not going to perform but we appreciate your disappointment that this was not acknowledged earlier. We will look into this further for you. Kind Regards, Amy, Thompson & Morgan Customer Care

Graham Howman

10 hours ago

Many thanks for your for your prompt refund. You have restored my faith in good customer service. Graham Howman

Отзиви за продукти

AS STATED PREVIOUSLY. NOT A GOOD PURCHASE.

Clare

Thompson & Morgan

6 months ago

Thank you for your review. I am sorry to learn of your disappointment. At this time of year, with these being a hardy biennial they would be heading into a period of natural dormancy and not be looking their best. The wallflower plant is also part of the brassica family and sometimes will emit a bit of a cabbage smell, this would be quite normal along with yellow leaves. Just please be mindful that wallflowers require excellent drainage otherwise their roots will rot. As these were purchased as bare roots not a garden ready plant, as mentioned they will not look great just now, but it is healthy roots we are after and am sure you will notice a difference in spring. In the meantime, I have put your review onto your account notes. Please let us know how you get on, and should you ever require any help or advice, then please do email our customer service team who will be able to advise further ccare@thompson-morgan.com With best regards, Clare Thompson & Morgan, Customer Care team.

Graham Howman

16 days ago

I can confirm once again, that all plants have died. In fact they were dead on arrival. I told you this in November last year but was assured by you all was well, and that come spring, i would see a difference. What makes this all the more galling, is the fact that I am a qualified horticulturist and can tell between dead and alive plants without you telling me otherwise. Therefore, I will not be dealing with you again. Graham Howman

Amy

Thompson & Morgan

16 days ago

Доверен клиент

11 hours ago

their advert led you to believe delivery would be posted immediately after order, or by following day at lataest, so could expect seeds within 2-3 days. Very misleading. Took almost a week to post an

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Отзиви за продукти

Доверен клиент

12 hours ago

Отзиви за продукти

Не сте получили покана за оставяне на отзив?

Относно Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

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Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?