Inspiring and empowering customers to read, learn, create and play
Услуга
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
рейтинг през последната година
Показване на всички 269,282 прегледа
DH
dave hepburn
Проверено от Feefo
GBR
7 months ago
Какво каза dave hepburn за The Works:
Pencil set
Good price but ,maybe due to the Xmas period slow delivery,otherwise all good quality items
0
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Excellent value
Very good value, great delivery time and packaged well. Definitely use again
0
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Wouldn't recommend
Took over 2/3 weeks to come, no tracking updates until the day before it arrived. no delayed communications. No replies to emails to the works, wouldn't recommend to anyone.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Great Service
All positive regarding this service.
0
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Gifts
Good service, but delivery could be a bit quicker
0
Споделете
LR
Linda Rudge
Проверено от Feefo
7 months ago
Какво каза Linda Rudge за The Works:
Rosie stitch advent books
Prompt delivery 🚚
0
Споделете
KS
Kelly Smith
Проверено от Feefo
GBR
7 months ago
Какво каза Kelly Smith за The Works:
Not impressed
Haven't received my package, emailed customer services, havent received a reply or follow up email.
Still waiting for my package i order 2 months ago
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
We have used the works several times for our Christmas Gifts and this year despite trying and reordering twice we were still unable to get the books we ordered supplied to the school, we ended up...
Прочетете повече
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Poor delivery
Love the books but the delivery service was appalling
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Споделете
Доверен клиент
Проверено от Feefo
7 months ago
Ordered not delivered
Our order did not arrive. I had to chase it and was told it was lost in transit so the order was cancelled.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.