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Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We have passed this to our couriers to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Good afternoon, We would like to start by thanking you for being a loyal customer of The Works over the years and to acknowledge the impact of this change on customers that shop with us online. As we look ahead to the next chapter of The Works, we have taken the difficult but necessary decision to simplify and refocus the business around our stores. This is not a decision that has been taken lightly but has been reached after careful consideration of a wide range of options to ensure that we can continue providing great value and a high standard of customer service. We understand this may be disappointing and will impact some of our customers more than others, for which we sincerely apologise. Kind regards The Works

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We have passed your feedback to our couriers to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. We have passed your feedback regarding the refund to the relevant department. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.