Thanks so much for your message. We’re really sorry to hear there was confusion with the delivery on this occasion, especially after your previous positive experiences.
We’ve checked the order details, and the gift was sent to the exact address provided at checkout. We completely understand how disappointing it must have been to receive it yourself when it was intended as a surprise.
If there were two addresses listed in the delivery notes, our courier would have used the one marked as the shipping address. It’s always worth double-checking these details at checkout, but we truly appreciate your feedback and will review how we can make this clearer going forward.
If there's anything more we can do to help, our Customer Happiness team is always here for you. 🌿