Прегледи на Taxi2Airport B.V. EN

Dear Sir/Madam, Thank you for coming back to us with your review, we truly appreciated. We are really sorry to realise you had to wait so long for your driver. We are the first ones to know how important punctuality is when it comes to airport transfers, so by no means this is the service we want to offer to our customers. Please note that we have already taken serious action with the driver from your transfer. We definitely want to avoid this situation ever happening again. Furthermore, in order to compensate you for all the hassle caused, we have refunded you the 5 % of this reservation. You will receive the amount back at your account within 4 business days. Please accept our most sincere apologies for this inconvenience. Since we do want to keep you as a valuable customer, we have also sent you a discount code which you will be able to redeem on the next reservation you may have with us. We would love if you could give us a second chance to prove to you how our real hassle-free service is. Kind regards, Taxi2Airport

Dear Monika, We really appreciate that you took the time to share your experience with us. It is extremely relevant for us to know how our customers feel about our services. However, at the same time, we are truly sorry to realise that you had such a bad experience with one of our services. We completely understand how inconvenient this was for you, especially when it comes to little one's safety. By no means, we want our customers to feel unsafe or uncomfortable during any of our transfers. Furthermore, we already know how important punctuality is when it comes to airport transfers so we do not consider the service described as the high-quality services we stand for. In order to compensate you for all the hassle caused, please note that we have refunded you the 5 % of your reservation. Unfortunately, we were unable to refund you for the amount charged for the booster seat since it was for free in this case. In addition, as a gesture of an apology, we have also sent you a discount code which you will be able to redeem on the next reservation you may have with us. We would love if you could give us a second chance to prove to you how our real hassle-free service is around the globe! Please accept our most sincere apologies for the inconvenience caused. Kind regards, Taxi2Airport