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It was great to speak to you earlier to hear your feedback. We're pleased that this has been resolved and that you are now a happy customer. Many thanks for choosing to insure with Shield.

Thank you for your feedback. We're sorry that your policy documentation wasn't received in your email inbox. As discussed, we have re-sent these to your email address and trust that you now have received them. Please don't hesitate to get back in touch if we can assist any further.

We're pleased that the lady you spoke to provided an excellent service. We're sorry for the delays you experienced in getting through to us. We are currently experiencing higher levels of calls that we would usually expect.

Thank you for your review. We're sorry you experienced some delays in getting through to us, we are experiencing a higher volumes of calls than usual. Shield remains a trading name of Vantage Insurance Services, which hasn't recently changed.

We're sorry for the service you experienced. As you are aware, new documents have been sent to you and the training issue has been addressed internally. We pride ourselves with dealing with issues promptly to provide and aspire to achieve excellent customer service, and we hope that you are pleased with the way in which your feedback has been addressed.