Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Ornamental Trees Ltd | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Показване на всички 9,989 прегледа

Jennifer Marsh

16 days ago

Дата на покупка: 16/01/2025

Какво каза Jennifer Marsh за Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Отзиви за продукти

Доверен клиент

1 month ago

Дата на покупка: 16/01/2025

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Отзиви за продукти

Clinton Basford

Horsham

2 months ago

Дата на покупка: 25/04/2025

Какво каза Clinton Basford за Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Отзиви за продукти

Доверен клиент

2 months ago

Дата на покупка: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Отзиви за продукти

Customer Services

Ornamental Trees Ltd

2 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Доверен клиент

2 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

2 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Доверен клиент

2 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Доверен клиент

2 months ago

Дата на покупка: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Отзиви за продукти

Hiro Miyamoto

Cambridgeshire

2 months ago

Дата на покупка: 05/04/2025

Какво каза Hiro Miyamoto за Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Отзиви за продукти

Brian Patterson

Durham

2 months ago

Дата на покупка: 11/04/2025

Какво каза Brian Patterson за Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

2 months ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Отзиви за продукти

Доверен клиент

2 months ago

Дата на покупка: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

2 months ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Отзиви за продукти

Dr Mark Tonge

Cumbria

2 months ago

Дата на покупка: 29/03/2025

Какво каза Dr Mark Tonge за Ornamental Trees Ltd:

Apple tree

Excellent service

Отзиви за продукти

Доверен клиент

3 months ago

Дата на покупка: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

2 months ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Отзиви за продукти

Не сте получили покана за оставяне на отзив?

Относно Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Част от инициативата Treefo

Работим с Ecologi, за да финансираме проекти за засаждане на дървета в замяна на отзивите, събрани от Ornamental Trees Ltd

Научете повече за Treefo

Защо да се доверявате на отзивите във Feefo?

Научете повече за Feefo

Прегледи на Ornamental Trees Ltd

Avalon Pride Peach TreeОще прегледи на този продукт (1)Разгледайте уебсайта на продуктаGood tree, sturdy and productive

Cercis canadensis 'Forest Pansy' TreeОще прегледи на този продукт (8)Разгледайте уебсайта на продуктаSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gОще прегледи на този продукт (48)Разгледайте уебсайта на продуктаI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserОще прегледи на този продукт (6)Разгледайте уебсайта на продуктаI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeОще прегледи на този продукт (2)Разгледайте уебсайта на продуктаOrdered sorbus vilmorinii tree

Discovery Apple TreeОще прегледи на този продукт (1)Разгледайте уебсайта на продуктаApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?