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We’re sorry to hear the shipping and return costs left you disappointed. We understand how frustrating it can feel when fees seem high, especially for a lightweight item. Your feedback is valuable and will be taken into consideration as we continue reviewing our pricing and policies to improve the overall shopping experience.

We’re very sorry to hear you received the incorrect size item and have not yet received a response to your live chat or email messages. We understand how frustrating this is, particularly with an international order where return timeframes and postage costs can make the situation even more difficult. We also appreciate your concerns about being expected to cover return costs for an error that was not yours. Your feedback regarding both the communication delays and the handling of this issue has been noted and will be shared with the relevant teams as we continue working to improve our customer service and order accuracy.