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We’re very sorry for the frustration and inconvenience this has caused. We understand how disappointing it is not to receive an update, especially when you’ve followed the link provided to arrange your return. We can confirm that your return has not yet reached us. However, please rest assured that as soon as your return arrives and is processed, you will receive an email notification confirming that your return has been received and your refund has been issued. Thank you for your patience and understanding. We apologise again for the inconvenience and appreciate you bringing this to our attention.

Thank you for your feedback. We’re delighted to hear that you’re happy with our products, but we’re sorry to hear your concerns regarding customer service. We’ve checked our records and, at present, our UK customer service team hasn’t received any contact from you. We’d appreciate the opportunity to look into this further, so please keep an eye out for an email from us requesting a few more details. We apologise for any frustration caused and thank you for bringing this to our attention.

Thank you for your lovely feedback! We’re delighted you’re happy with our service as always. We really appreciate your continued support!