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friendly and efficient

Easy to navigate their website. Price comparable. Simple process.

Give consideration to customers who have paid for a trip BEFORE we knew about the virus and who travelled BEFORE we were told to reconsider our need to travel. I'll not use them again or recommend to...

Think of the customer.

Managed to get a credit on our cancelled flights and cruise, so thank you very much, great job.

Incredibly disappointed with your service, my tour was cancelled at the last minute, due to covid19, and when I called to to see if I could get a refund or voucher, apparently I was too late as the...

Staff were very pleasant but would not consider a refund of our insurance when we were unable to take the trip due to the covid 19 pandemic I THINK THAT IS NOT REASONABLE IN THESE UNCERTAIN TIMES

Better communication between departments needed. Very frustrating dealing with their repeated requests for documents.

I purchased medical insurance for a cruise for myself and 5 mates. Due to covid we never even got on the boat, it thankfully was cancelled 5days beforehand. Because we could never even board or have...

Change of policies and refusal to extend or refund unuseable policy